Map
Detailed Information
- Place Types Hardware store
- Address 4050 Salem Industrial Dr NE, Salem, OR 97301, USA
- Coordinate 44.9835304,-123.0040542
- Website http://parr.com/locations/salem-oregon-lumber/
- Rating 4.4
- Compound Code XXMW+C9 Salem, OR, USA
Photos
Reviews
So I called on a Wednesday to ask if there was a unit of lumber ready. They told me they'd order it to the location; and it'd be in by 10am on Thursday. Sounded perfect. So I went in that afternoon to pick it up; only to find out they don't even get a truck in until Friday, but they offered to deliver it to the site. So now I've lost a full day on the project. So it's now 2pm and I haven't received any lumber, or the call that I was expecting for a delivery window. First they tell me it's out for delivery; and I ask why we didn't receive the call to say it's on it's way. Then they tell me it's NOT out for delivery but will be on the next truck; expected delivery between 3pm and 6pm. So now I've lost most of two days on this project and still don't have lumber yet.nnI'm hoping the product is better than they've been throughout this process so I don't have any more delays. I'll hold my breath.
Awesome customer service, fast and friendly people always finding the right solution for contractors
It's always great to support the local lumber yard in these people are pretty fantastic. They always have what I need in stock and have a great attitude which makes my day a whole lot better.
Pleasant staff and good prices.nHow could you ask for more?
I want to make sure that Ernest gets the recognition he deserves as a perfect example of what customer service should be like. Even though the store was busy, instead of rushing me, he spent the necessary time to look up what I was looking for and to make sure that he was ordering exactly what I needed.nAs if that wasn't enough, when he was told my order was going to be a week or two before I would receive it, he looked at other distributors and found one that had it here in half the time !nThank you for all of your help !!!!
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