Roto-Rooter Plumbing & Water Cleanup

We woke up on a Saturday morning to none of our toilets flushing. (We have 3). They were able to get a technician dispatched out in a couple of hours after I called. The tech was able to determine that our water pressure had been compromised due to a buildup that came from our older water softener. He presented us with a few options to get the issue repaired, which we appreciated. He was able to get all the toilets back in good working condition in less than a couple of hours. We did end up discovering the next day that the buildup also affected the water pressure in our washer. The tech was kind enough to leave his number for us, so we called and he did attempt to walk us through what needed to be done to fix it, but my husband preferred to have them come back out. Same tech came and was able to get the washer back working and was overall very knowledge about the background of what happened to cause the issues. Only thing I would say I didn’t like was that they were a bit pricey, however I figured that’s probably due to the convenience of them being able to dispatch techs out so quickly, even on weekends.

We had an emergency leak start after 10pm on a Saturday night. After calling two 24/7 plumbers with no luck I got ahold of Roto Rooter and Mark arrived shortly after. After investigating he knew exactly what was wrong but didn’t have the needed part on the truck so he shut off the shower water valve so we could continue to use our water in other areas of the house until he could come back on Monday. Mark was very friendly and knowledgeable. To be safe Mark suggested having water mitigation come out to check the affected areas. Miguel arrived at our home close to midnight and thoroughly explained what we had experienced and how the process of the next steps would be handled. Both Mark and Miguel were fantastic.nnMiguel then scheduled for this restoration team to come out the following morning. Kaylin the lead for the project called me first thing the next morning to arrange coming out to the house to get the process going. He was also very friendly and thorough with his explanation of what was going to take place and his team Robert and Anibol got the equipment setup quick and efficiently. Robert then handled our daily equipment checks giving us transparent and detailed updates throughout the process. The entire team was friendly, professional and efficient. I was expecting this job to take the entire week and they finished within 4 days. Would highly recommend this team!

They were on time and quick! They even called an hour earlier to see if I was home. He got the diagnostic and unclogged the disposal in a matter of minutes. He showed me the price of replacing the entire disposal for the future. He could have told me it needed replaced today, but he made sure I saved the money. Super quick and simple!

I had a clog in the main sewer line right outside the house. I called another company first and after waiting 3 1/2 hours with no call from the tech, I cancelled and called Roto-Rooter. They sent the technician, Phillip, out. He was really very friendly and knowledgeable. He explained what he thought was wrong and what he would do to fix it. The price was not bad. He used the machine to clean out the drain and made sure the drain was clear before leaving. He tested all the different faucets and toilets in the house to make sure there were no other clogs inside and that the running water was leaving the house. I had a great experience with them and would recommend them to my family and friends.

Despite the sh!#%¥y situation, literally, Miguel Campos was incredibly helpful getting things set up for the restoration required. Miguel took his time not only to ensure the root cause was addressed quickly, but took his time to explain the next steps in the process to restore my home. He and then team made the situation as great it could be. Thank you.