Roto-Rooter Sewer & Drain Service

When they came out to my house I had standing water in my basement. Mind you this was 2 years ago. They put a new sewage drain plug(which they put in crooked) and still to this day I am still having problems with what they put in. We have called them and asked them to come back out, to put it back in, and they have either taken our number and not called us back or there was some kind of excuse, as to why they can't come and fix it. They have also said that WE put the sewage plug in ourselves, and we did not. I would not recommend for future follow-ups.

Emailed them with an issue draining. Got a call less than 30min later and got an appointment same day. They were professional and fast. Drained 2 lines and did my sink. Everything is draining great! 10/10 service! (May)nnUPDATE:nHad to call them again because my basement was backing up again. They came out same day and (not sure if first or last name) Curtis arrived. He went straight to work and even told me stuff to buy to help keep the pipes clean. Again 10/10 service! (October)

Had overflowing toilet and water coming up through shower. Called to have someone come out and the lady on the phone was not pleasant. That should have been my first clue. She took my information and said someone would call me. 20 to 25 minutes later, no call. I called another plumber. I called Rotoroiter back to cancel and they couldn't even find my request. Seriously! Glad I didn't wait any longer. Horrible customer service!

I had a backed up sewer system. They were able to come out the same day and got my pipes draining. Matt explained everything he was working and was pleasant and efficient. Thanks so much.

They were able to come out the same day I called them.extremely nice and polite and courteous to the residence did a good job cleaning up after his self