Henry Smith Plumbing, Heating & Cooling

Really disappointed in this company: The Henry Smith Plumbing, Heating & Cooling (Elkhart). I TOTALLY FEEL CHEATED!nnFirst they completely missed to show up at thr first scheduled appointment, someone took of from work to be there, but most upsetting is the outrages charges for the little service I received...nnMy $185 quote including trip charge for an hour of work (no parts used since he couldn't fix the fitting; just some pipe paste turned into a $300 bill! WOW!!!!nnI never was told would be that high, and feel totally cheated!!!nnSHAME ON YOU Henry Smith Plumbing and Heating, you definitely shouldn't list affordable on your website, charging me $300 for an hour on site, even including trip charge, no parts,... I don't call that affordable !!!

The plumber came 12/2/19 for a slow sink drain and leaky faucets in bathroom sink and tub. He said both needed to be replaced. $600 for the sink, $1300 for the tub!! I was honestly appalled at the ridiculously high prices. I did have him clear the drain. Refused to pay the exorbitant prices to have him replace the faucets. To make matters worse the plumber turned off the main water to the house. When he turned it back on it was dripping fast which is how he left it. (About a gallon an hour) He had me call the city to mark the water shutoff. He would then be happy to return and replace the inside shutoff valve for another $600 + $85 service charge!nWhat a ripoff!! My son replaced the sink faucet for under $50 and repaired the tub faucet for about $70. The city came to replace my water meter (they are upgrading, replacing all in city). He tightened the nut on the shutoff valve. That is all it took!!nDo not trust them! The over-inflated pricing is ridiculous.

The service man talked about the maintenance contact but didn’t do anything but clean the igniter (just a few minutes) but charged I guess for telling us how everything was wrong on the furnace including the installation. Last year the service man did the same thing and charged service call $85.00 plus one hour labor. Total $135.00. This guy charged the $85.00 for service call plus for a total of $284.50. I didn’t want to pay him to talk.nnWhat a rip off, we had used this company for many years but NEVER again!!!!nnTo make it worse I think this guy was the owner. Not a very bad good way to run the business. Lost our business and anyone we can tell to not call them for service.

This is a quality company with excellent customer service!

I have had great luck with this crew! I would recommend them!!