Northern Comfort Systems

This company does not value or respect customers’ time. Most customers are home due to the pandemic working and teaching their children, so they do not always have the ability to answer their phone. A reputable company would give you a call ahead and still come out. A poor company like this one, tells you that if you do not call them back, they’re not coming out and they mean it. The time I spent waiting for them I could have already had a reputable, customer friendly company service my unit.nnThis company was one of many that I contacted last year to give me an estimate on installing a new faucet in my second bathroom. I did not go with their estimate but of the three companies I contacted, once this company got my information I began to get junk mail, junk email and phone calls advertising their services and trying to sell me one of their service contracts. Unfortunately, I have not figured out a way to stop their junk mail, but I did opt out of their emails and blocked their number, so I no longer received unsolicited phone calls.nnFast forward to this year, I was looking to get a tune-up on my furnace for the season. I remembered using them last year, so I called to schedule an appointment. HUGE MISTAKE!! The day of the appointment I waited all day, and no one arrived. I called when it got late in the day and the girl I spoke with told me there was a note on my account saying I need to reschedule. When I asked her why, she claimed they called and when there was no answer, they left a message and I never called back. Like most people, I screen calls, so if I do not recognize the number I do not answer. I only received one message that day and it was one second long, so I know they are lying. When I relayed this info to the girl, she told me again they did leave a message. I was not in the mood to argue but that should have been a red flag. I rescheduled the appointment for the following week and again they were a no call, no show. This time I did not mind because I had an emergency, so I was pressed for time but unprofessional none the less. I rescheduled for a third time and again no one called or showed up. At that point I was heated and decided to look for a reputable company. The following day I did actually get a call and there was a message left stating “they were ready to send someone out to me but before they do they need a call back to confirm someone was going to be home.” I was VERY heated at that point. I called the number back letting them know that they scheduled the appointment for the wrong day and I have already wasted two days waiting for someone to come out.

We contacted Northern Comfort Systems on a Friday afternoon because our water heater needed to be replaced. Aaron Adams came out that day. He was very knowledgeable about our options and was able to help us choose the best model to fit our needs. Aaron came back out on Monday to install the unit. He was very professional, answered our questions, educated us on the system, and cleaned up the area when the job was complete. We will definitely use the company again.

Haskell was pleasant, professional and efficient.

Our air conditioner wasn't working and I called and Michael came out the early same day. He was on time, very professional and easy to understand. He left us with many options to choose from on how to fix our system. Although we did go a different direction, Michael gave us 5 star treatment.

Haskell did a great job! Showed up on time and worked all day and into the night to get my new furnace installed.