A.H. Furnico, Inc.

Do not buy this product! The unit looks nice but the parts are junk. Fan barely blows, radio does not work. Recommended plumbing is a joke! Instructions were are non existent and videos contradict written instructions. Of note looks like employees are putting reviews on site to make the scores higher. Customer service was good until we needed missing parts and were told we had to pay to overnight them otherwise it would be a week to get them. Very disappointed!

I purchased a unit about 2 1/2 yrs ago and I am happy with it. The customer service is excellent and replacement parts are available. I would recommend to someone looking for an alternative, effective way to install a shower.

I emailed the company to ask for a specific part and I quickly got a reply that they did have it and how much it would be for part and shipping. After I submitted payment I emailed back and got no answer. After 2 days I emailed about the status and Ben stated he was backed up with orders and would ship it the next day. 7 days later and two emails, one of them being ignored, he finally got back to me and stated he didn't have the product. He then said he would refund me same day, which hasn't happened. I had to file a claim with PayPal. Stay away from this company!nnEdit after Owner reply: Everything that the owner has replied with is 100% a lie. First email he told me he had the product and then a couple days later said he was shipping product. He never mentioned relocation of warehouse until 10 days later, after multiple emails back and forth. I eventually got refund the next day, only after i filed a claim.

Pro: It is a nice looking shower. It sprays water and hopefully only where it is supposed to. Customer service was great. Con: Save yourself money, time and nerves. Do not buy this. It is the biggest pain in the neck to put together and install. I think I may have no friends left at this point. We are not inexperienced diyselfers. We remodeled a whole house including a bathroom, installed a kitchen and all plumbing and appliances. We have framed. Done drywall. lnLaid about 2500 sq.ft of hardwood floor, and built a whole addition to the house. Nothing was as frustrating as this shower. Missing parts, terrible instructions, the actual nightmare of the assembly, adjusting the plumbing to work for this, the unbelievable number of trips to home depot for the plumbing and it simply feels flimsy. I also believe the drain is wildly inadequate. After all this drama I just took my first shower and I had about 1 min 30 seconds of showering time before the pan filled close enough up to the location where the walls and the pan meet to make me panic. This drain has never had clogging issues before. I am unbelievably annoyed over this product I cannot even express my frustration. The time and money I wasted is nothing in comparison to the fact that I finished the flooring and the tiling around this shower and I now cannot do what I should have done in the first place without spending more money and time: trash it and do it right with a traditional tiled wall and shower pan. The cool look is not worth the aggravation. By the way, I am European and I have seen these systems executed well.

Product is awesome! Customer service exceptional! Super fast and friendly!