Donatos Pizza

Great placenMy daughter really enjoys her first job

The whole lobby was filthy. Customer service was lousy. We had to ask for plates. The only choice for any drinks were out of the fridge. The fountain was off limits to the customers. Workers on the other hand could come and get it at will. The bread sticks were incredible. Had to order 24 to get enough for 2people. They have an option for an order of 2 sticks or 24 thats dumb. Option of 4 or 6 would make more sense. The pizza was over cooked with under cooked veggies. I just don't think that i will be going back anytime soon.

Pizza was fine. My problem was with the delivery/ ordering. We live in a new housing subdivision so I get not being able to find our address. So I offer going to a friends house to get it for them. When we met the driver he was rude and threw the pizzas in our car and sped off. Will not be ordering from them again.

I would first like to say Donatos pizza is very good. The people that work there could use a lesson in customer service.nI went to pickup my carryout pizza and used the drive through window. The young lady hands me my pizzas and as I pull away I notice the smell of green peppers, which I did not order on my pizzas. I didn't even have to open the boxes to tell they were there. I pull around the building and back up to the window and the lady seemed passed off that I was back. I handed the pizzas back to her and said they might have given me the wrong order as I can smell green peppers and did not order pizza with green peppers. She opened the boxes and said yes this is your order and you ordered green peppers. I said you should recheck the order. She said , oh, I guess you didn't. I guess we screwed up. Do you want them or for me to throw them out. I said its not what I ordered and I did not want them. I want my order. She said, well am now going to throw these out, like I did something wrong. After a long awkward silence, she said well we can make you new pizzas but it will be 10 to 15 minutes. I asked if there would be any compensation or discount for the inconvenience of driving over and then being given the wrong order and having to wait. She said no, it's not my fault. Well it certainly is not my fault this happened was my response. I also gave you guys a $5 tip for doing your job incorrectly. I told her I should at least receive a credit on my account since you are unwilling to do anything for me this trip. Well, I guess we can see about that was the response. So, I don't know if that happened or not.nI am not one to complain about a place. I usually just don't go to that place again. But, a lesson in customer service is definitely needed for this location.

I love donatos, but this locations customer service leaves much to be desired.