Paul's Plumbing & Heating, Inc.

Appreciated technician (Ray) how he pinpointed the exact issue quickly and accurately, together with his follow-up service call. Professional, courteous, quality work.

UPDATE: The gas company came out to inspect and confirmed that not only was there NO LEAK of carbon monoxide but that the unit was also not cracked. So not only did Paul's tech commit fraud, but Paul got super surley with me and refused to come do a re-inspection or explain the situation in a satisfying way. This is not just a sad example of fraud but also he put my safety at risk!! ===================================== Furnace inspection/routine maintenance for my new home was about $200. The tech said one of my wall heating units was leaking dangerous levels of CO so he disabled it. He said it would cost over $8k to replace, not including labor (this is after a home inspection found no issues a few weeks earlier). So, I called my home warranty company and they insisted on sending out another local furnace inspector (Moreno) to evaluate the problem. No leak was found. So I get it, sometimes these things can happen and its easily explained. So I called pauls plumbing and asked what to do. Paul was super insulting and dismissive of me, when I only wanted advice. Should I get a 3rd inspection? He insulted me. Would Paul send out their crew again to confirm their previous findings? Absolutely not. He kept acting like he was trying to confuse me or catch me in a lie by twisting my words, which is a red flag to me for someone attempting to gaslight me. And ultimately I'm just trying to ask what to do. Anyway, it got heated and he hung up, which was the best thing that could have happened bc I will never allow his company in my house and I'm changing my door codes after that experience.

I had a leak under my kitchen sink which I suspected might be my aged garbage disposal but I wasn't sure, since it was sporadic. The two plumbers from Paul's came promptly the day after I called (I called late in the day). They discovered that it indeed was the disposal and went back got a new one, returned promptly and installed the new one. I've used other plumbers here in Santa Fe, but this was excellent service delivered promptly.

Just a shout out to Luke the plumber, really appreciated the time he took to explain my new system to me. No sales gimmicks or pushes. Just the facts and the matter. When you find yourself with no heat, two cold kids and a wife, you cannot express the appreciation for someone to come in, take care of business and leave us warm by the following day. Thank you Luke and Paul's Plumbing for all your help. You have a customer for life!!!

I wish I could give a better than a 5-star recommendation. Long story short, I awoke on Saturday morning to a cold house; my furnace had died after I had fallen asleep on Friday night. I called Paul’s after I had made all tests I could and he was exceptionally forthright: a new furnace is not inexpensive but, given what could be wrong, the likelihood of resurrecting my 25-year-old obsolete unit was slim. I appreciated his honesty and chose to replace it. The crew that arrived - led by Luke - was extremely courteous and efficient in the face of some complex unanticipated problems, cleaned up after they finished and left me knowing I had made the right call. Thank you, Paul’s. You completely exceeded my expectations.