American Leak Detection of New Mexico

Kenneth, Johnathan and Dan the secretary are very dishonest and will do anything to steal work from the hardworking plumbers in Santa Fe. Beware if you are a plumber in Santa Fe and you have a slab leak. These guys will undercut your price for the job and steal the work. It’s funny that people have to resort to luring a customer for their own benefit. And I’m shocked that customers will use unlicensed technicians to perform work that they do not do.

Kenneth was exceptional at a very difficult time for me. He detected a difficult leak source promptly, saving me a lot of money! I live alone and I felt completely safe and confident in his presence . I am hiring him for further plumbing repairs!!

Kenneth Allen serviced us promptly after our call about an unlocated water line leak. He very quickly used his technology and common sense to locate our cracked pvc line where a 250 gal per day leak was occurring. He had a team out the next morning to repair the leak which was almost four feet below ground and excellent repairs were made by Ceazear. The work was priced at good value and we are already starting to save money on our water bill.

American Leak Detection was not my first choice to call for a complicated underground water leak I was experiencing. I first called another company that I will only provide initials to avoid bashing them. After two days of waiting, TLC did not return my phone call (message left) or respond to their on-line request (I received a confirmation email that they received my request, but no follow up). Upon writing this review, it has been a full week and I have not heard back from this company. Anyway, I called American Leak Detection on Wednesday afternoon and spoke with KC. She was very knowledgeable about the process, informed me of potential costs involved and also advised me of possible extra costs due to my complicated 400’ water line that crossed two other properties. We scheduled for Friday morning. On Friday at 9:20, Ed called me to report he was on his way and he showed up promptly at his appointed time. He was very understanding of my stress as I explained my issue. As he began his work, he explained the process to me to make sure I was comfortable with him tying into my water line. The entire job took three hours and due to Ed’s persistence and desire to pinpoint my problem, he located my leak within a 1/2 foot of his diagnosed location. Let me add that the leak was found at a depth of four feet below my driveway and a stem wall and Ed found the perfect location for me to dig for the problem. Im not going to tell you this was a cheap diagnostic, but I will say I was happy to pay the fee due to the complexity of my location, depth and location below my concrete driveway. The service fee was well worth it as it saved me a lot of time and back breaking work. My overall rating for American Leak Detection is 5 stars and I highly recommend this company to anyone who is frustrated, stressed and at a loss in what to do for the next step. Finally, Ed offered the companies services to repair the leak, but Im knowledgeable enough to swing a shovel and repair the line myself. However for someone who may be incapable of doing the work themselves, I’m confident American Leak Detection would repair any water problem with promptness, professionalism, honesty and curtsy. Finally, as Ed was leaving, I offered him a forty-dollar tip as I felt he deserved it for his persistency and dedication to pin-point my leak. To my surprise, he declined the tip! Wow! Now that is a company that really has great employees and who must hire honest people! Give American Leak Detection a try! You will not be disappointed!

This Company is A-1 in every respect, from the office staff to the leak detecting techs. They are punctual, highly skilled, well-informed, took the time to carefully explain my options and were very fairly-priced. Jonathan did a fantastic job in detecting a tricky, underground leak in our main water line. ALD also replaced my 80 foot water line. The crew--Dave, Brian and another young man--worked tirelessly to restore my water service. They did a great job, and although the job took longer than expected, and required the rental of additional heavy equipment, they stuck to their original estimate, showing honesty and integrity. I recommend them without reservation.