TLC Plumbing, HVAC & Electrical

The team from TLC installed a complex mini-split system in a timely manner, paying particular attention to detail along the way. I was extremely pleased with their knowledge, craftsmanship and customer focus through the process and would recommend them to anyone looking at this type of installation.

I would definitely use TLC in Santa Fe again!! They did me right, very good service, top notch work, would call on them again! George H. Santa Fe

Russell and Fernando installed a new evaporative cooler for us today. We are very happy with the results. They are both very professional, friendly and timely. They fit our work in on a very hot day and we are happy with the results. They provided us with pictures of our existing equipment and thoroughly explained why it was making horrible noise and not functional.

We had roots clogging our main sewer line. They couldn't find the cleanout, so had to scope from a toilet cap in the house. After finishing their work, they overcharged us, $750!! It wasn't a difficult or long job for them to do, but they charged us for 3 plumbers, though only two were there... A month later, sewer inspection from a potential home buyer showed that we had to redo this work. We paid another plumber $225 to do it, and he found the clean out. This was the second bad experience I've had with TLC. Very poor company.

TLC IS NOT RELIABLE. THEY DO NOT HONOR THEIR SCHEDULED APPOINTMENTS. I contacted TLC Plumbing on May 20, 2020. Scheduled an appointment for May 28, 2020 to replace two leaking outdoor water faucets. Service tech reported to my house as scheduled. Upon inspection of the faucets it was determined that the tech would require 4 hours to complete the job. The job was scheduled for 12pm Monday June 1, 2020. The service tech did not arrive. At 1pm I called TLC to confirm the appointment. I was told that there has been a miscommunication between dispatch and the service tech. Since I had a 4 hour job they would not be able to complete the job that day. I was annoyed but agreed to reschedule. Mistakes happen. My next service was scheduled for 12pm on June 4, 2020. Again the service tech did not arrive. I contacted TLC again. After waiting on hold for 10 minutes I was told told the service tech was not available but someone would call me back. 10 minutes later I received a call from another gentleman who stated they would need to reschedule for the following week. At this point I decided to utilize another plumber. Bear in mind I have been required to take leave from my employer to be present for 2 missed appointments. Fool me once shame on you fool me twice shame on me. To anyone reading this review I hope you have better luck.