Pacifica Senior Living Santa Fe

Living with a loved one with Alzheimer's is the most difficult thing I've ever done. Eventually there came a point where taking care of my mother-in-law was more than we could handle on our own. Pacifica Memory Care is staffed by really caring, efficient people who SEE each individual person. We had my mother-in-law in two other facilities prior to Pacifica. Both had huge red flags and problems. If you are dealing with such a situation and are looking for a safe place for your loved one, I would highly recommend touring the Pacifica Memory Care unit. It's cheery, comfortable, and much more of a "home" atmosphere. The rooms are spacious and clean. Pacifica is also totally fine with you installing a video monitor in your loved one's room, something I would recommend if your loved one doesn't sleep at night. Other places I toured "strongly discouraged" any sort of monitoring. Also, Pacifica Memory Care is totally OK if your loved one chooses to stay up all night in the living area, watching TV or whatever. Two other places where we placed my mother-in-law for respite care would force her back to bed, which was inappropriate. And finally, Alzheimer's is a fatal condition. The Pacifica Memory Care unit works with transitioning your loved one into hospice care, and they don't have to move to a different room. Because we had the monitor, I saw staff come in and spend extra time with her at night. One even came in and sang to her one night. It still makes me cry to think about it. We will forever be grateful to the Pacifica caregivers for helping us through this terrible disease and for the care they gave to my mother-in-law.

i have only 1 thing to say. there is 1 employee who stands out above every one else who works at this facility. & she deserves a raise. her name is Jasmine. she is thee nicest person on this planet.she is so courteous & attentive to all the residences needs if u ask Marty she will agree that she goes above & beyond the call of duty on a daily basis. please give her a raise she should be making no less than $20+/hr. Thank u.

It seems to me that people should be aware of what seems to be unfair business and/or billing practices of Pacifica Senior Living. I had made arrangements for my elderly mother to move to Pacifica Senior Living in Santa Fe, NM. She only survived three weeks after moving there. Yet, Pacifica charged for an extra week of their high level care after my mother died. Pacifica also charges and charged a $2,000.00 community fee. Despite my mother only being at the place for three weeks Pacifica only returned $1200.00 of the $2,000.00 community fee. They have to date kept $800 of the community fee (for only a three week stay). Yet, Pacifica received full payment of their other expensive charges. Pacifica was hand delivered a letter of complaint to the Executive Director (and copy also sent to corporate lawyer) and request for refund and Pacifica has failed and/or refused to make the proper refund of care fees and a properly prorated community fee and/or provide an itemized statement justifying proper billing and charges. In addition, after my mother died, and though Pacifica was well aware of her death, Pacifica then improperly electronically deducted more than $5,000.00 from a checking account to pay for the next month and refused and failed to deliver a refund of that improper withdrawal and then sent an inadequate refund via slow mail - claiming it was corporate policy.

This community is beautiful. I love the outdoor seating in the gazebo. I was pleased with the caregivers that I spoke too. All were very kind, welcoming, and positive. Pacifica is accessible to the rail runner and just down the street from lots of yummy restaurants and shopping.

I stopped by this community and was pleased with how clean it was!! The staff were very friendly and welcoming they took time to answer my questions. I am pleased with the variety of activities and food options they offered my mom through out here stay!!