Bronx Tow Pound

After having her car towed for being illegally parked, although my daughter parked in a legal space, I went on the internet to see the Saturday hours. The home page site stated the Saturday hours were from 8am to 4PM. We arrived by Uber, after paying 14 dollars, at 3:05 PM and was told that the place closed at 3 PM. There were still people going in and out and we begged the security to let us in because my daughter is from Maryland and had to return back tomorrow to go to work on Monday. They refused to let us in. So now, she is stuck here, we must wait until Monday and she wasted 30 dollars in cab fare, as we had to get an Uber back home. This place is disgusting and the workers could have been more reasonable and let her get her car out. The information on the web site is wrong and should be changed.

We went to pick up our car these ladies were taking their sweet little time until it got closer to the time for them to go home that's when they started to move fast. Then they started talking and giggling about the Temp license plate we have which was very unprofessional we did not come for that if you cannot be professional you should not be behind a desk period. you should also get younger people working behind the desk they move way too slow

This a terrible place, both my Aunt and Uncle had there cars towed by this place. No one ever has the correct information and are not helpful at all. NYC police, NYC towing company are no good. There is no need to give a ticket and tow it as well. Why does the city have to make money on the backs of hard working people. But Also both of my Aunt and Uncle are both on social security and there is no break for them. I can not stand how NYC takes advantage of everyone here. Yes there are bad people who deserve this kind of bad treatment but not everyone and or our elders.

Unclean, cramped space, waited forever for my vehicle that wasn’t in violation.

The lady caught an attitude with ME because they illegally towed my car....then when I started catching the same attitude they kept being unprofessional and ignoring my calls...are you kidding...what are they 10 years old. You need to hire people with customer service skills... Especially when they’re dealing with people that have their car TOWED....