CRT Flooring Innovations

CRT went beyond our expectations! We LOVE our new floors!

CRT flooring did a great job! They did everything they promised and on time. The workmanship was excellent.

Drove 15 minutes to find out an appointment is needed to view product.

Knowledgeable sales people and quality products

I bought 6 window shades through CRT flooring (via a Costco contract). The shades were apparently backordered, though it was like extracting teeth to get them to tell me anything about expected delivery dates or installation. Our completion date on the contract came and went. When, 7 days after the completion date, the blinds did finally arrive, my rep didn't call me, and then acted as though it was some kind of giant favor getting the installer to come out before we left to travel for a week. They did not order all the correct items (it was agreed that there was some sort of tie-down hardware for the blinds installed over opening windows), and despite their arrival date of 6/4, they are unwilling to send anyone out to install them before Monday, 6/8 While it's never the fault of a contractor when they're having supply chain issues, it is always their responsibility to communicate well with the customer, and CRT has no concept of that. My rep, Ramona, repeatedly gave me the brush-off of "I called you and left a voice mail", when in fact, she did no such thing. Instead of being proactive and communicating anticipated delivery dates, she has forced me to call her repeatedly to check status. I shouldn't have to go through this constant rinse/repeat cycle of polling someone who was very happy to cash my check, but screens my calls so that they go straight to her voicemail. I suggest to anyone dealing with CRT, particularly Ramona, that they find someone else to do the job.