ACE Hardware

Everyone was nice enough, but not the best training. We came in this weekend to support the Children's Miracle Network bucket fundraiser. I didn't have anything specific in mind to buy, but wanted to help out since it's an awesome fundraiser. I walked around the store, didn't find anything I particularly needed, so I figured since I came down, I may as well donate the $5 at least. Asked the cashier if we can just donate the $5 and not participate in the 20% off, and she looked at us like we had 3 heads and informed us she'd need to call a manager to ask. She looks extremely flustered and the manager doesn't answer for a couple minutes. She begins to look more and more nervous while she waits to be acknowledged. To make things easier on her, I said I'll just buy a piece of candy to put in the bucket. She still looks extremely flustered and rings up the candy, but not the bucket. At this point, I just want to move on with my day, and save this poor girl the confusion and embarrassment of having the customer have to explain to her that I am just trying to donate $5 and don't care about the candy in the least, so I pay for the candy and leave. It was awkward all around. If you're going to have promotions, you should inform the cashiers, and if you're going to have untrained cashiers working alone, management really should be more available to help them or to answer questions they may have. I don't see myself going out of my way to shop here in the future.

The nicest employees ever! I rarely post reviews but I just had the nicest experience here today 07/20/2020! I went to get copies of keys, and Michael was nothing but helpful and even referred me to another key place when I found out he was unable to copy one of my keys. He went out of his way to chat with me and made sure my keys were perfect. The woman who was working the register was awesome as well!

I love Ace. Three stores in one, with plenty of stuff for all the seasons

It's a great storenThe only problem is none of the employees bother to ware their masks when a customer is in the store

Excellent customer service. I was helped immediately when I walked in and the lady behind the counter knew exactly where all the stuff I wanted was. Easiest and most pleasant trip of the day.