Beaver Dam Hardware LLC

Got Painting supplies

Today, i had a great experience. i go to the smaller stores since i like the fact that i can get help particularly in a hardware store. a few times in the last month at BDH, the people i asked didn't want to be bothered which was discouraging. one young man told me he didn't know anything, he had only been there a week. clearly, he either wasn't trained in customer service or didn't want to help. there's a taller guy with a red, white and blue mask that told me to just read the directions on the bag. he wad just rude. that was last week.ni was asking how to use a spreader. a nice man who was closing up last Sunday was more than willing to show me, but the spreader was put away. i told him, no problem, I'll come back. today, a nice tall young man kindly assisted me and showed me how to use it and also helped me out with another question i had. As it should be and I was very pleased. the young lady at the door was helpful too. perhaps a refresher on customer service for all employees would be helpful but today was a great experience.

Greatest hometown Hardware store around!! The employees are helpful and so friendly. It's our go to place weekly, plus we like supporting the small business as well!

Meh... I place thousands of online orders while still trying to support local mom and pop shops; however, I'll pass on this one...nnThey should treat the customers a little better.nnI needed things that would've saved me a trip to the big box stores on 3 separate occasions over the past few years. Every time I called, they were fairly rude; rude enough for me to write a review when google asked me.nnI'm sure many of you love this establishment; nonetheless, I'll just purchase my items elsewhere.nnud83eudd37ud83cudffb‍♂ufe0f

Never fails to have what you need. Helpful, knowledgeable staff.