Massage Envy

I called to check on my appointment for this week and got a message that they were closed indefinitely. This of course concerned me making me wonder what is going on, are they going out of business? I called around to another Massage Envy and got a message that they were also closed but this on gave the reason why that it is due to the air quality. That is fine but I feel this location (Clackamas) does not do a good job communicating with there customers. During the start of COVID I feel we should have got an email, letter or phone call to let us make a decision to keep paying the monthly fee or to suspend it. They just kept taking our money without even knowing when we would get our massages. My massages are great the cleanliness is great. The staff turn over is very bad there. They also took away the water container even before COVID it was broken. They use to tell you how important it was to drink water and bring it to you and I understand that COVID is the reason for this but now they don't even tell you to make sure to drink plenty of water after your massage. It is like COVID is an excuse to have bad customer service now.

Very nice people and extremely calming place.

Such a nice place to visit wonderful staff

Management changes so much is like a roller coaster ud83cudfa2 just like the employees attitudes. Nice when they feel like it and rude when they want They also steal your credits. Always keep track of how many you have or they steal them and have no explanation. Been a member 6+ yrs will be canceling.

I have a membership and I'm trying to make an appointment. I've called 10 times (around 3 in the afternoon) and still no answer. This is ridiculous. It is a Monday and this location is definitely open but they ignore the phone.