The Home Depot

Very little selection in electrical tool area

I like my local HD!

Personally I love going to Home Depot and, for the most part, my experience has been similar at any of the locations I've been to. Overall I would not hesitate to give them all 5 stars. I've never had any problems either finding what I needed or finding someone to help me. Unfortunately, I did rate this location 4 stars only because I went there to find a particular item. I reviewed the Home Depot app for that location to confirm they had the item in stock and to know it's location within the store ahead of time. The app stated the item was in section OS bin 2 if memory serves. I figured that meant it was outside. I wandered around outside for a few minutes then finally had to ask an associate. She was very nice and accommodating but unfortunately had no idea where section OS was and even knowing what the item was still was not able to direct me. I ended up walking completely to the other side of the store which isn't a big deal unless you're disabled and every unnecessary step reduces what you might have been able to accomplish that day, to no avail. Since we were parked near the exit that was closest to the outside garden section we had to walk that way again so I did ask an associate cashier on the way back. She pulled another associate over who knew exactly where to find the item. She walked me back to the outside garden section and then asked another associate who finally got me where I needed to be. It was about 10 yards from where I had been initially...LOL! The elusive section OS BIN 2 however, remains a mystery to all involved ud83dude40ud83eudd14ud83dudc7d. Other than the additional walking and added time spent at the store everyone was very helpful when asked and if I could have given 4½ or 4¾ stars that would have been a more accurate assessment.

ud83dudc4c nice

They are always eager to help even if they don’t know anything about that certain topic! Downside they don’t make customers aware of all of the company’s policies... I returned item with no receipt and gave to my father when he tried to use they did not allow him too... come to find out that a store credit debit card is given and the only person that can use is the person’s name the card is in!!