Westlake Ace Hardware

I am embarrassed for a dying company like this... customer service needs to be a priority plain and simple. The world is wacky enough. I visited the store today in quite the panic. My wife and two small children were back at my trailer without heat. The purpose of my visit was to fill my propane tank for my travel trailer that I live in. I was very concerned because it was getting late and other businesses were closing and I needed heat for the night. The man met me outside visibly upset about having to go outside in the cold and looked at my tank for about 20 seconds. He looked at me and said “this is too old I think, I can only find one number” the numbers he was referring to were serial numbers mixed with letters. Easy case of someone not wanting to do their job. I went to the next store and the gentleman laughed when I told him I was turned away. The associate told me this person should re learn how to fill tanks. I got my education on propane today maybe ace hardware needs a better education as well.nnAfter I got the tank filled I called ace hardware to speak with a supervisor. I thought they could use this opportunity to learn. I was so wrong. I was met with the rudest employee I have ever heard. There was no “sorry” or anything, just excuses. When I told her that I think her employee was wrong and did not give me the proper time she gave more excuses. I think a company such as ace hardware needs to work harder at keeping the customers who still enjoy their store. I feel they are pushing away their potential customers.nnNot one time did someone show me a new propane tank or offer any sort of customer service. If I needed something new, why not sell me a new tank? I was met with an employee who threw up his hands and did not want to do his job. If your looking for customer service this is not your place.

Was easy to locate what I needed. Specialty fasteners and hardware parts isle has just about everything. Good thing because an associate was no where to be found. Prices a bit higher than big store like lowes and home depot.

They always have the nuts and bolts the big box stores dont have

I always liked Ace hardware, But I don't like their current business model. They appear to be using the big box store model but not as many choices. They use to carry items you couldn't find anywhere else.

The female on the floor wasnt helpful at all. Very rude young brunette