Water Doctor Inc.

I usually don’t leave reviews, but feel like I must.nnI’ve had Water Doctor at my house to fix my water softener twice in the last 8 months. I noticed that we were getting a lot of scale and iron buildup, most visible in the toilets. They came out, and replaced a part that they said was clogged with mineral deposits. That was in June 2019. I paid them $230.00, and then cleaned all the buildup and stains off of my toilets, shower stalls, and sinks.nnA couple of months later I checked the salt level, and found that it hadn’t gone down since I filled it after the repair. I cycled the system manually, saw that it did fill the brine tank, and figured that I must have had the salt tank more full than I had thought.nnI waited a few more months and checked the salt level again, and it hadn’t gone down. Also I was again getting significant scale and iron staining again. This time I called Water Doctor and told them the system wasn’t working. They came out again, gave me the same diagnosis, replaced the same part, and sent me a bill for $219.60. The difference this time is that I monitored the system, and it never did work after being “fixed”.nnWhen I called them and explained that it still wasn’t working, they gave me a couple of options: 1) rebuild the system at an unknown cost, or 2) replace it with a new system at a cost of about $1,300. He did offer to give me a credit towards the new system - $115.40, the cost of the part he had installed.nnSo I’m out $450 and don’t have a working system, and my alternatives are to sign a blank check to rebuild my current system, or pay $1,300 to replace it.nnWater Doctor will never set foot in my house again.

Not pushy and very knowledgeable. Left work area nice and clean. Would highly recommend.

They installed our system fast. They were polite and very professional. They told me things about my water that I had no idea about. The experience was very helpful.

Water Dr is amazing! Great to work with, quick to install, and can answer any questions you have.

We built a new house and were shopping around for a water softener and everything that goes with it. It's overwhelming to say the least. Once we spoke to the water doctor we felt we were in the right place. All our questions and concerns were answered and explained. They stayed right with us until all our water issues were resolved and even followed up with us just to make sure everything was working well after we moved in and the system was being put to the test. Their service has been exceptional. If we call with a question, we are treated just as well as we were during the initial consult.