The French Laundry and Alterations

The people I spoke to on the phone were very friendly and helpful. When I called and asked about getting my wedding dress altered, they said to come in anytime before 6. I went in the next couple hours, around 2-3pm, and there was another appointment scheduled. I wasn't told to make an appointment, but the seamstress was pretty rude about the fact that I didn't have an appointment, even though as I explained to her, I'd called ahead and wasn't told to make an appointment. I figured that meant they were free all afternoon, which clearly wasn't the case. The seamstress made multiple remarks about this throughout my visit and made it clear she was upset. I understand that mistakes happen, but this woman really went above and beyond with multiple, repeated remarks.nnStill, she took my measurements and said she'd get started. This was back in January 2020 and my wedding was scheduled for May. I was told I'd get a call within six weeks about coming in for another alteration. Covid hit about 8 weeks later and I expected a call but didn't get one, so after about 10 weeks total, I called them. Left a voicemail, no reply. I waited a week, called again during business hours, left another voicemail, and finally got a call back within a day or two. When I picked up my dress, absolutely no work had been done on it. Thank goodness I wasn't planning on wearing my dress for a small ceremony as so many brides did. I totally understand not going on with alterations during a pandemic! But I think they should have been in communication about this, especially as they already had my measurements, my phone number, and didn't adhere to the timeline they gave me at all.nnTruly everyone I spoke to or interacted with was very polite and professional except for the seamstress. When it's safe to have a wedding again, I'll be driving 4 hours round trip to an alterations place in Kansas City to avoid this place (and mostly the seamstress).

Everyone was very professional and helpful. I'd recommend this to all of the bride's.

This place does not reimburse you for products they have ruined. Took an outfit here that was brand new to be cleaned. It has now been there 6 weeks and still nothing is being done. I’ve sent receipts for the outfit. It cost $100 when bought and now it’s ruined. Have yet to be reimbursed for the actual cleaning or for the money I spent on the outfit. It clearly says at the front counter that the products used do not causing fading or color bleed. That is a lie! Do not use them!

I brought them my only silk shirt to clean and they changed a 5mm coffee stain into a 12 inch stain and handed it back as if it was normal. When I asked them to reclean it, they offered no apology and were indignant and berated me, as if I was being the unreasonable one. When I got my shirt back, the stain was gone, but they had chipped every one of the mother of pearl buttons and caused several shirt snags and rents. I didn't want to be berated again or have them take a blade to my shirt the next time so I left in defeat.nnI'm in tears. This is possibly the most expensive piece of clothing I own and I only wear it for job interviews. I've always treated it very delicately because I don't have the means to replace it. And now it's ruined and I want to cry every time I see my once lovely shirt. This place is horrible. The owner is a terrible human being. Do not bring your business here. Don't get your heart broken like mine.

Took Army uniform in to have alterations done. Poor job. There was a unrecognized rent in the fabric on the shoulder (350 dollar coat ruined). They also charged me more than I have ever been charged for similar alterations (32 years Army). On top of all this they are just dismissive to you as a customer. I would HIGHLY suggest you go somewhere else. This place needs to reevaluate customer service. I'll don't mind paying more for better work, service or speed this place does not perform on any of these.