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Ulta Beauty

1924 N Rock Rd, Derby, KS 67037, USA

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Detailed Information

Place Types Beauty salon
Address 1924 N Rock Rd, Derby, KS 67037, USA
Coordinate 37.5666616,-97.2413027
Website https://www.ulta.com/stores/derby-ks-1502
Rating 4.5
Compound Code HQ85+MF Derby, KS, USA

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Reviews

Michelle D (08/10/2020)

My daughter and I visited this store today and were approached by an associate very quickly and was told the store is requiring masks. My daughter very quickly explained that I am ADA and can not communicate with those wearing a mask so she is my ears and lips. The associate walked away and we were then approached by a second associate whom repeated what the first lady said and we repeated ourselves and tried to explain that I cannot hear and the masks prevent me from communicating. Your associate continued to address me (who cannot understand her with a mask) and my daughter repeatedly asked her to stop addressing me since I can't hear her. She then asked us to leave the store since we wouldn't comply with her mask request. I have not encountered this at any other business and can promise that we will never shop at an Ulta Beauty again. Being completely humiliated because I have a disability is the last thing I should have to deal with.

Jose Ortiz (07/15/2020)

I came in to start learning how to properly take care my face and skincare. The rep there was super helpful, and helped me in look for product and suggests other or cheaper alternatives for what i was looking for. She was very kind and sure of the productes she suggested to me. All around a good time.

Preston Brown (09/21/2020)

I think lessons in proper customer service are needed. It will not help the company‘s bottom line when employees talk down to customers.

Secret Shopper (06/28/2020)

I LOVE shopping at Ulta. Their selections are wonderful and they have knowledgeable staff! However, I don’t like being followed around like I am going to steal or something! Maybe it was because I was carrying my purse, or maybe it was because I spent about 30 minutes in the store just looking around at all the brands- ultimately it made me uncomfortable because I was literally followed and checked on every couple minutes. I was disappointed to say the least, but I still love the store and maybe it was just the staff. I won’t hold is against the company!

Sadee Wilkinson (06/27/2020)

Good selection. I don't like how it's separated between lower end and high end/luxury products. Also felt judge by some of the staff, but the two ladies that helped me were very nice

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