Arby's

Good and friendly service

We often use delivery services because of work schedules. Today, we ordered from Door Dash. When the food arrived, the driver was gone before we could check our order. 2/3 of our order was missing. In the past when I have had missing items from a delivery service , the eating establishment has offered for us to either come and get the missing items or sent our free ice cream coupons. First, whoever answered the phone was extremely rude. She told me all I had ordered was fries and a drink. I was delivered a drink, fries and sandwich. I told her what our order was. She then tells me that on Door Dash it had my entire order but THEY did not ring it all in. I live close and could have taken the short ride in the best to pick up the rest since I had paid for it. Instead of offering that, she proceeded to tell me, “Nothing I can do. We didn’t ring it in. Get a hold of DD and request a refund. Bye.” And hung up. It was clearly Arby’s fault and not DD. She even told me Arby’s did not ring the order in. She made no attempt to apologize or offer for me to pick it up. Won’t be ordering from them again if they cannot ring in the entire order.

My husband went about 3 months ago to order lunch for the entire working crew of 3 people for our properties. He orders via the drive through because parking is tight with towing his 40ft trailer and he is in a hurry to get back to the jobsite. He orders $32 worth of food which sounded a bit high to begin with for 3 small drinks, three 2 for 1 gyros deals at $6 each, and 3 small fries. He was given 3 very LARGE drinks(not what was ordered and even asked to have that corrected) and then is told to pull off to the side because his order is taking a bit more time than the one customer behind him. Ok fine. He waits 15min only to find they didn't give him the right order. So they worker takes it back and they are reworking the order. In the meantime they give him 3 cookies, which he didn't want. When they came out the second time, the order still wasn't right and they told him to go back through, with the truck and trailer, the drive thru to re order!?!? By this time there were 7 to 8 cars waiting to put in their orders! He complied and he sat there for another 20min in line after already waiting 20min earlier for the original order and or refund. FOLKS THERE ARE ONLY SO MANY HOURS IN THE DAY TO WAIT FOR A MEAL FOR AN ENTIRE CREW OF THREE WORKERS, IN WHICH THEY ARE ON THE CLOCK AND GETTING PAID TO WAIT FOR THEIR MEALS!!! When they got their order a second time it still was not right so for 45mins of waiting he got 3 LARGE drinks again (not what he ordered) and just 3 gyros!!!?!?! (Not the 2 for 1 deal for $6 x 3), 1 large fries!?!?!?! (Not 3 small fries) and then 4 cookies (not ordered at all). They then had enough nerve to tell my husband to wait some more to get a refund for the.money he paid in the first place. After waiting another 20min he was FED UP and left without his refund of the $30+ dollars spent. THIS STORE AT THIS LOCATION IS A TOTAL F.U. Don't go there!! I only write this review because we had the manager call and apologize and said he would get us a refund or a free meal card for our next visit. GUESS WHAT?nWe just wanted the other 3 gyros or the difference in money taken for what was given in the order which was no way worth $30+ dollars. Maybe $12, but not $30+ dollars. Nothing has ever shown up in the mail after taking our name and address to do so in the past 3 months!!! So don't go there unless you love to wait over 45min and get the wrong order!!! You have been warned!!!

Love the flavor, but expensive. Prices have gone up again. But the employees were very nice about it

Facility was very clean. Food was great. Associate Lauren is very polite and helpful.