Polestar Plumbing, Heating & Air Conditioning

In the last 3 months, we've given this company over $16K. First, we had some duct work replaced, a new a/c and furnace installed. We weren't wowed, but everything seemed ok. So, we decided to get a tankless hot water heater installed. Choosing Pole Star was our biggest mistake. Because we used them for our HVAC system, we got a small discount. The guys that installed it aren't plumbers and they appeared to have no idea what they were doing. I actually almost called the whole thing off (interestingly enough at the installers' suggestion) and went w/another company. There are lots of little things not quite right- the exhaust pipe is crooked on the outside of our house. They have mixed blue and red piping instead of matching blue to cold and red to hot. They told us it was just cosmetic, but we paid almost $5K for this thing, it should look right!! The guys didn't clean up after themselves in the yard and our dogs found their materials on the ground.nWe expected it to take a little longer to get the hot water. What we are experiencing is extreme. It takes about 3 minutes or so to get warm-ish water to the faucets. Then longer to get the water hot. So, all of our energy savings from the tankless HWH is going to water use. In trying to get this fixed, there have been multiple missed and late appointments. It's like pulling teeth to get anyone out here. I feel like they say they'll send somebody out just so they can get out of the house and hope we forget what they said they would do. People haven't done what we were told they would do. Just today, Danny, the field supervisor was supposed to come over. He was a no-show. So, we have the hot water heater, but our old broken one was actually better even with the leak.

They were very fair and honest when they installed a new furnace and humidifier for my 82 year old mother. They even through in a nice UV light to ensure her health and safety in regardless to air quality. It is evident this company’s priority is the put the customer first. I can’t thank them enough!

We used them to replace our 25 year old furnace. The sales person who came out to meet with us and the installers both were very professional and polite. We were so happy with their work that we decided to have them install a water heater for us as well. Do yourself a favor and give them a try!

They paid a great attention to detail while installing my new heating and cooling system, ensuring me that it will last a long long time. I have never worked with a service company as professional as this one. Do yourself a favor and give them a try.

This company is by far one of the best and personable companies I have done business with. Joe not only identified the issue within the first 5 minutes he was in the office but he was one of the only plumbers that could find the line to shut the water off. I can't explain how impressed I am with him. He was kind and polite and extremely professional. I was able to continue to treat patients while he was in the office and no one even knew he was there. I seriously will never use another company. Joe turned a disaster into a non factor! Thank you Polestar and Joe! You have my referral for ever! HIGHLY RECOMMEND!!