The Home Depot

Once I found someone to help me she was very nice. She tried her best but they didn't have what I needed. That's normal the last few times I've shopped at this location. I hope you have better luck then I did.

My first complaint is why do they have atleast 3 staff members in the front area and yet none of them can run a register? Its almost like they expect me to use their register to check myself out. Well if I have to go get my own stuff, then I have to carry it to the front, scan my stuff, bag it, pay for it, load it in my own vehicle, and then take it to where I am going to be using it, what do they have staff in the store for? A simple drone can unload a truck and put the merchandise on a shelf.nBringing me to the pro desk to be checked out. Why would anyone put a kid maybe 17 years old (Tyler) who can't tell the difference between threaded rod and anchor bolts on the pro desk. (10 minutes waiting and 2 customers behind me waiting.) It was faster for me to physically walk to the shelf to get a skew number then having a kid try to find it in the system.nnMy second complaint: There was also the part of the trip when the response time is horrible, when I asked one staff member (Dan or Don) for an item from the top shelf maybe 15 feet in the air, he had to call out for someone else 3x, rather then to retrieve the item for me. Then that person had to find a ladder to get the item. (15 minutes waiting)nnThen the third complaint: The entire time I was in the store I was never even asked if I was in need of assistance, I had to track down employees for assistance. When we (my 2year old son and I) would pass a staff member, my son would always greet them and it was always ignored and he is not quiet and can easily be heard from 8 feet away.nnLuckily I have had better experience in this store before and know where most of the items are or this would be a lot lower rating. The staff use to be so friendly and helpful always going to get things I might ask for or actually walking me to an item and giving me a tiny lesson in the differences between multiple products of the same type and the benefits of one vs the other in their opinion. If they didn't know about the products they would call out to the area member who specialized in that area and they would meet us at the items.

Needed a new stove, found one online but wasn'tavailable at the store I went to. Wayne helped me and he was awesome! He was knowledgeable but also kind and had a great sense of humor. Made the transaction simple and painless!

On September 13, my family and I made a pit stop at Home Depot in Urbandale, Iowa in order to purchase a mosquito zapper. When we found the one that we were looking for, we proceeded to check out at the self check out line. We rang for the cashier so that I could have my military/veteran discount of 10% applied. When I provided my identification to the cashier, he informed me that my I.D. was not an acceptable form of identification. I informed the cashier that I have never had an issue with other places accepting my I.D. so why is it an issue here? Hence, this is why we never shop at Home Depot. At the same time, 2 aisles down, there was another veteran with his wife having issues getting their 10% discount. For all veterans and active duty personnel, if you need to go to a hardware store where the employee's or leadership doesn't hassle you and accepts all forms of TRUE military identification and provides a BETTER discount than 10%...go to Lowe's. They treat veterans/active duty personnel better than Home Depot. Their staff is friendly, helpful, and they truly express their appreciation for what veterans/active military have contributed to this country and society.

We bought a toilet here. Got it home the tank was cracked! We had no problems exchanging it. They had roses on sale for $5 I bought 6. So far they are looking great.