Brenan's Dry Cleaning & Laundry

During this holiday season, I called 4 other dry cleaning location in Fargo/Moorhead. After explaining the need for expedited service, each place told me it would be a 1 week turnaround for dry cleaning. Finally, I called Brenan's, explained the need for fast service and they said they could have it done in 24 hours. They did just that, were nice and professional. Highly recommended!

I was skeptical on going here for dry cleaning my son's suit based on the reviews. Found that most reviews were over 1 years old so thought I'd call first to see how the customer service was over the phone. The lady who answered was extremely nice and helpful. I was needing it cleaned in short notice and they were extremely accommodating. Dropped it off that afternoon and they were just as nice in person as over the phone! When I picked it up on Friday there was a younger gal working and she was just as nice as the first lady. I looked around and there is no TV anymore. I'm thinking this business has seen the negative comments and took action to fix the problem(s). I will definitely go here again.

I brought them a suit to clean. I kinda see what the other reviewers are talking about; the gal sitting in the other room watching TV wasn't the friendliest. I broke the ice somehow and then she seemed ok. That was Tuesday at 2:30 and it was ready by Thursday at 5. I paid $12.20 which was about what I expected. The suit looked good and intact. I docked a star for the hours (8-Noon on Saturday?) and for the less than warm welcome. I'll be going back again, though.

Worst Dry cleaning experience I have ever had - I will not go back nor recommend Brennan's cleaners to any of my friends or co-workers.nnThe Staff there are so rude and incompetent. When I walked in and told the girl this was my first time here I expected at least a smile or a welcome... NOPE. I was told my stuff would be ready in 2 days after 5pm, and I said, would you like to know the starch I prefer? The girl was annoyed and disengaged - she seemed like she had no idea what was going on.nnFast forward to the next day - I received a voicemail that said I needed to release consent for them to clean a dress because of the coloring. 6 calls were made over a 36 hour period to try and make this release happen - nobody answers the phone! I finally called and let it ring for 4 fricken minutes until it gave up. Called right back and the annoyed girl (who I probably interrupted her Netflix show in the back) answers and sounded clueless. She said my Suit wasn't there, but a shirt was and that I would have to call the next day (mind you, this is after my two day window).nnOverall, horrible experience and the suit still came back with wrinkles in it. I can only imagine what will happen with this dress... DO NOT GO TO BRENDAN'S- TAKE YOUR BUSINESS ELSEWHERE TO SAVE YOU TIME, STRESS, AND MONEY!

I don't know who the owners of this business is, but I feel like I am bothering your staff when I bring items in to get cleaned. They are the rudest individuals I have ever met. I hope my clothes I have in there right now don't get ruined, but this is it after receiving the same treatment each time I go there. Once is someone is having a bad day, five times is employees who don't like their job!