Cornwall Plumbing & Heating, LLC

We used them urgently in the past for repair of a toilet and unclogging of a kitchen sink and although the work was fine, it seemed overpriced. However just recently we had them look at a problem we were having with a partially clogged pipe in the basement. The told us it would require use of a commercial snake/auger which they had, but unfortunately had recently broken during the course of its regular use. They said, that to do the job, they would have to go rent a snake for the job and pass the entirely of the 275$ cost onto us. This despite the fact that they admitted they were going to repair/replace their own broken snake. In addition, the entire bill would be that plus several hundred dollars per hour of labor bringing the total to what I thought was an exorbitant amount. Finally, to cap it off, when I decided against that (after my questioning about the passing of the snake rental cost onto us), I was charged 150$ for them to have accessed the situation and then sit in their truck for nearly 30 minutes in discussion with presumably the boss, essentially wasting my time. It would seem to me that incurring equipment repair and replacement costs is part of the cost of doing business and that it not be directly subsidized by individual customers - the more appropriate thing would be to raise their overall rates slightly for everyone to help with their costs - as the market will bear. Sometimes, businesses just have to eat some costs themselves.nn!Addendum! - I increased my review score since they subsequently refunded the visit fee. Apparently also, there was confusion between the plumber on site and the supervisors and the cost of the job was to be the same regardless of whether or not a rental snake was used. I have decided to get a second opinion though as to the overall cost.

I want to give these guys a shoutout for an amazing responsive. On Thanksgiving night at 10PM I had a massive leak in the basement. I called their emergency response line, and within 15 minutes got a call back. I talked through the problem with the plumber and he offered to come out then in the middle of the night, but the leak had stopped. He came out the next morning at 9AM and dug up the septic tank to find the source of the clog, saving the basement and Thanksgiving weekend. I'm very appreciative of their fast response and hard work fixing the plumbing

Last winter, faced with soaring electric bills, I purchased a NEST thermostat to better regulate my heating and had Cornwall Plumbing and Heating do the installation. Their representative took a look at my old wiring and gave me an honest estimate of the cost upfront, which was most appreciated. They did the work promptly and well. I definitely plan to use them again for my electric and plumbing needs.

Joey did an excellent job analyzing my heating problem and recommending a solution. He was right on target with his estimate vs. actual final cost. He and his staff were personable and professional at all times. Only experience, integrity, reliability and commitment provides this type of service. I highly recommend Cornwall Plumbing & Heating.

Service furnace