DNA plumbing & water cleanup LLC

DNA was scheduled to come out to my house via my HomeServe insurance. My sewer vent is apparently clogged so anytime I flush the toilet, take a shower, run dishes, etc I have sewer gases gurgling into my house while they drain slowly. When this started happening, I developed a slow leak from my toilet into my basement somehow.nnI work a very hectic schedule and also take classes at night. So I had to take a half day off of work to accommodate Dwayne coming out to my house at 2:30pm. I get a call from him saying the job he’s on isn’t going well and he’s going to be late without a firm eta. I say ok, I’ll sit here until you come. At 6:30pm I call him to see where we’re at and he said it’s not looking good. I call back to HomeServe to find another plumber to come out, now on an emergency basis, and they can’t get anyone. They keep prompting Dwayne to come out but he keeps pushing it out. Finally at 11pm at night, almost 9 hours later, I have to call HomeServe to setup another service call with another plumber.nnWe have no idea when I can be home again for a fixed period of time during working hours. I now have a sewer emergency at my house, sewer gases entering my house, toilet water dripping in my basement, a pile of clothes I can’t wash, a pile of dishes I can’t wash, nobody to come fix it, almost no ability for me to be home to “try again” within the next 7 days, and Dwayne off messing around somewhere.nnJust a complete disaster. Complete disaster. Totally disrespectful of my time and me personally. Call someone else as we have plenty of high quality plumbers locally who have a clock and value customers.