Roto-Rooter Plumbing & Water Cleanup

I have had Rotor Rooter come out and fix my drain clog twice. Now they are speedy on a Saturday or late at night when no one else is available. That’s the only good thing. However, the last time they cleared the pipe the suggested someone snake it. Ok that’s fine. The guy was supposed to come out Monday, and never did. We got a call on Monday night at 5 that said. “Sorry the person coming to snake you thing today called out, we were going to call you earlier to let you know but we didn’t. Can they come tomorrow, same time?” We said sure. Next day comes and the guy calls at 1:00 pm in the afternoon saying he’s just down the road, can he come 3 hours ahead of schedule. If I wasn’t working from home this would have been an issue and kinda still was that it was right in the middle of my work day. Anyway, the guy was here for not even 30 min, found the issue and quoted me an estimate of $9k. He told me that all my pipes needed replacing and we would have to dig it up and replace everything. He explained to me that the pipe go straight out the side of my house and take an immediate left and head up the street to the public line. Which isn’t possible because if the pipe went straight out the side of my house it would be at the ground level and not far enough underground for the frost line. So that was wrong information.nI got a second opinion, and the pipe runs through the center of my driveway and under the foundation of the garage.nSo if Rotor Rooter were to come replace these pipes they would have dug up my lawn for $9k and then found that the pipe runs through the driveway, and that estimate would have sky rocketed in price because they were wrong in their pipe snaking.nI will never use Rotor Rooter again. Their prices are also crazy and their employees are just get all the money they can out of you. Terrible experience

I called Roto Rooter at 9pm on a Friday night when I found out my hot water heater was leaking and there were 2 inches of standing water around it. They sent someone out early the next morning. Marlon came, assessed the situation and quickly replaced the hot water heater. He was a great pleasure to work with- prompt, courteous, efficient and very conscientious about calling and keeping me updated as he went along, as my place was rented to tenants and I was not on site. I highly recommend Marlon and Roto Rooter.

Joel and Fernando were both very professional when they came to do their Mitigation work. Joel made me aware of some moisture and gave me potential options for next steps but I was not prepared to continue the process that night. Fernando came the next day and gave me more detail and we proceeded with the process.

Heading down to the basement to do a 1:00amnload of laundry, I heard the sound of rushing water and rapid leaking water. Horrible smelling water and shreds of tissue was coming from the washer drain. The water had spread across the back ledge, behind the insolation, over the laundry room indoor-outdoor carpet, seeped into the middle room, and onto the family room carpet. I called Rotor Rooter at 10:00. The Tech Orlando arrived about 2:00. They're was not a charge for the weekend. He cleared the blockage and checked for the clearance. About two hours later Tom F arrived to walk me through the insurance claim. While Tom was there, Manny arrived to thread a camera through the pipe. The dumpster arrived Sunday at 8:00am and the team of four men arrived after 9:00. That was John and three other men. I'm so sorry I can't remember their names.nThey were so professional, hard working, neat and accommodating. They returned 9:00 Monday to complete that stage of the cleanup. Nathan from Chem came Monday to check for asbestos. I'm waiting for the test results before Rotor Rooter resume clean up. So far, I am very happy with the job Rotor Rooter is doing.

Jon was very professional and went way beyond what I expected of him to do!! He explained everything he was going to do and told me things that might be the cause of our clog!!!nI would definitely give Jon a “10” on a scale of 1 to 5 ! Outstanding!! Thank you Jon