Nellis Family Housing

Mgtmnt here is exceptionally terrible ESP on a military base. You have employees here who makes up rules as they go. I wld love to run into the right person to file a formal complaint against this “company” They military should remove their contract with those folks... The so called community manager Linda Irvine needs to be replaced with a more competent and structured individual.

It's ok could better. Needs more grass (green areas). The biggest problem is there is no place to shop in walking distance for families.

If you can afford to live off base in a good area I would recommend it. We lived in two homes on this base, one on main side and one on hospital side and dealt with various issues and various attitudes, good and bad. My biggest note is document everything whether they say it’s a big deal or not and take TONS of pictures and a video on move in, and if they say no videos have your shirt with you as a CYA measure. Also if you have blinds, remove them on move in bag them and do Not use them. Any kind of normal wear and tear, you chance being charged for and then they are not replaced as our experience with our first home. Our second on hospital side we were almost charged for them however, once I provided pictures and told them fine I will pay for the blinds but they need to be handed over as they are now my property, the charges were removed. If you have carpet in your home wait two days take pictures then turn in your work because the stains will show up later and those need documented. Take special care around door jams and corners for frayed worn carpet and tile/linoleum as you will chance being charged for that also if you are vague in your documentation. Simply put be specific and take pictures! When calling a work order I strongly suggest documenting date, time, and the name of the person spoke with and keep a specific file for these documentations so you are not charged for something they never got around to fixing for you. Also do not fail to take pictures of front and back yard on move in. The company will charge for any little thing wrong in the yard, no grass in rocks, no stains on concrete or the fence posts. My suggestion is white glove inspection upon move in and move out and I cannot stress enough to take detailed pictures of every nook and cranny in the home on move in and move out and document everything during your stay. Also save for move out because like anyone else in a business their money comes first and your concerns can sometimes come later depending who you are dealing with. There are many good qualified people that work there and do try to help you but it seems they are over ruled or outnumbered by those who simply have a job to do which gives them a bad name. The homes are beautiful and spacious however, they have underlying issues that have failed to be addressed over the years. This is my experience and I pray no one else has to go through what we went through. I wish everyone the best of luck and hope the best for everyone and pray I never have to return to this base or deal with this housing company again.

The community was great. The amenities one base were decent. Off base traffic was horrible and getting from one side of the base to the other was obnoxious. Not far from the strip which is very nice but the immediate area around the base is sketchy at best. Out of the three bases we have lived in this was my favorite.

Do not recommend. Horrible service, their operations manager is one of the rudest people I have met. Until she is gone this place will be horrible.