Subway

It makes me cringe reading the other reviews for this restaurant. It is clear that some of these reviewers have never worked in a food service environment. With that being said, I have always received impeccable service at this location. Employees are friendly and eager to help, the store is clean, and orders are completed both efficiently and accurately. This store has quickly become my favorite local subway restaurant!

Staff was great. She was very fast and knowledgeable about her job it was great.

We had placed an online order for this store since they were participating in the $5 sub deal. The online confirmation stated it would be ready for pick up at the promised time at 6:05 PM. My mother arrived at 6:15 PM at the store. There were 2 servers behind the counter. She waited in line for 5 minutes as the servers were helping customers in front of her. The server apologized and said they would start working on the order. They verified to my mother they had received the online order. She told them it was ok and she would stop at a store nearby for maybe 10-15 minutes and would be back to pick up the sandwiches. My mother came back and they had not started making the sandwiches as they previously stated (~6:45 PM). They told her to get in line and they would start making the sandwiches. The server stated that they were very busy with people constantly walking into the store in which the servers were prioritizing those orders first. She was very upset, and they said that the store could give her the money back if she wanted in this situation. My mother stated she did not and just wanted her order. The manager told my mother that it would be better to call in the order next time instead of using the online ordering system. It was around 7 PM when she finally got the sandwiches (which weren't toasted as ordered, and I verified on the receipt that it did state “toasted” next to all the orders). I called the manager after to walk me through what happened to piece together the whole situation. She stated that she was called into the store to help around 6:30 PM and didn’t know the full situation since she wasn’t there during my mother’s first visit. The manager stated she spoke to the 2 servers prior to my call and would speak to them again after my call. In all, it took 55 minutes past the promised time for the order to be completed.

Couple of us got food poisoning from a bmt here tonight. Watch out.

We had good sandwiches at a reasonable price.