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Helene's Property Place LLC

225 NE Olsen St, Pullman, WA 99163, USA
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Reviews
Mikal Kenny (05/07/2020)
The only reason I'm giving them a 5 star review is because we had just received a call from someone named Shiloh who works there. He called to wish my partner luck in her future endeavors, a completely unexpected but greatly appreciated act of kindness. Though we didn't have a good time with Helene's when we rented from them, Shiloh's commitment to going above and beyond really made our day. Thank you Shiloh!
Austin Cornell (08/07/2020)
YOU WILL NOT GET YOUR SECURITY DEPOSIT BACK. Don't bother cleaning the carpets because they will charge you for vacuuming them again. We ended up paying more than our 1000 dollar security deposit because we paid over 400 dollars for the carpet cleaning and we were charged almost 600 dollars for cleaning and repairs. After we had spent 3 days cleaning the house.nnThe unit we moved into was covered in cob webs and the house was greatly in need of paint and other miscellaneous repairs. They do the bare minimum when it comes to maintenance. We notified them twice of water backing up into the house before sewage began to backup during a shower, at which point they addressed the issue with haste.nnDon't forget to mow your lawn because they will charge you over 100 dollars to do it for you.nnMake sure to clean the bathrooms because the house we rented did not have fans or ventilation of any sort installed in the bathrooms. Mold/mildew grew on the walls and ceiling regularly.
Hunter Chapman (08/07/2020)
Don’t expect your security deposit back. We spent hundreds of dollars to have our carpets professionally cleaned and sent Helenes the receipt like they asked. They had the audacity to charge us for vacuuming on their list of things that “needed cleaned”. The maintenance that they perform is just a band-aid to keep the place going. We called maintenance twice because water would ooze from the bottom of our toilet. They came out and said everything was fine. Well several days later things were not fine... While taking shower our sewage backed up into our tub. You would not believe the things I saw... or smelled. Also, don’t forget to mow your lawn or rake your leaves (even when you leave for the summer) because they will charge you over $100 each time. (I wish I mowed Helenes lawns when I was a kid). Overall, Helenes is a purple curtain in a crimson town. If that’s not a warning sign I don’t know what is.
Rachelle Mallett (05/14/2020)
I have loved renting from Helene’s. I’ve always gotten quick responses to maintenance requests and friendly service. This apartment has been such a steal! I highly recommend this!
Arrin Bevers (08/25/2020)
Actively works against tenant interests and needs. Only reason for the two stars is because the office staff are friendly and do their best with what they're given. So glad this is my last year in Pullman, can't wait to be free from Helene's.
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