Penske Truck Rental

Penske will always be my go-to for rentals. I have rented from Penske for 6yrs now and they have not let me down. Each employee provides exceptional service!!!

Great service..was told issue with truck, parts on its way etc..good communication with service desk

Father-in-law got a 26 footer to move his family's belongings from Adrian, Michigan to Glendale, Arizona and I was to help him drive. Penske gave him a 2019 with 25k miles. Sounds good so far. Somewhere in Missouri a check engine light came on so we pulled over and contacted Penske. After waiting for 2 hours, a lazy mechanic was sent out by Penske. All he was wipe the codes and told us to be on our way. The next day, in the afternoon, another check engine light came on in Albuquerque, New Mexico. We were told to go to the local Penske shop where they spent 7 hours replacing one part and doing other maintenance. In the meantime, we were forced to sit outside in the sweltering heat next to a portable toilet and told to wait. No courtesy vehicle, no discount, no partial refund, nothing was given as an apology for the failure of the equipment (the truck) or the poor customer service that delayed our 30 hour trip by another 8 hours. I will not be recommending anyone I know to use Penske services or equipment and I will certainly not be using services or equipment in the future.

Liars and only want to take your money. Front desk tells you one thing until you get there, then its you waiting outside for 3hours waiting for a Truck they said they had waiting for you. Service is horrible and suggest looking to find some other company than them. Worse experience ever

The initial customer service was good, but I was quoted a lower price for a one-way trip than I was charged. I had to call corporate to get details on the drop-off location outside of this office's business hours. They said that I had scheduled a round trip rather than one way, and that I would need to make an extra 150 drive to drop off. I told them this wasn't acceptable and made the one way trip anyway. I had hoped the office would correct these charges, but they ended up charging me $40 more than quoted. Not worth my time to fight it, but worth my time to share this review. Get everything in writing if you rent from this office. I'm sure it was an employees paperwork mistake I missed because I didn't ask for a receipt.