Equity Real Estate Services, Inc.

I had a truly unpleasant experience in my 6 months residing at the Equity-owned Brix at 26 apartment. A few of the experiences below underscore my entire time there. I've lived in several apartments over my 15 years of adulthood and Equity has by far been the most frustrating and disappointment of landlords, showing little remorse and providing no recourse for their behavior.nnSafety concerns:nnI returned to my apartment this evening at 7PM to find my door left ajar with no members of the apartment management nearby. Per a letter we received this week there was an inspection to be done yesterday and today before 9AM-4PM so I can only imagine that my door was left open for the past 3 hours.nnAs you know this is just one of a number of frustrations I have had with my living experience at the Brix these past 3 months. This unfortunately simply adds to the lack of professionalism I have received from this building and it's management. I feel incredibly unsafe to have known that my apartment was left open with access to anyone. I have only begun to examine my unit to see if anything could have been taken and plan to file a report if there isn't any clarification received as to why my unit was left open. Thank you.nnNoise concerns:nnI hope this message finds you well. I am writing to bring your attention to a noise issue that I have been managing throughout my time in Apartment 212. As you likely know, the 3 Minute Fitness center is located right below the building, and seemingly right beneath my unit. The classes in the fitness center are helf throughout the day, starting as early as 6AM with the last class after 8PM. Not only do the lyrics and bass of the music in the class sound and vibrate clearly in my apartment but even directions from the instructors in the class.nnOver the last few weeks I have tried a number of ways to deal with the noise- ear plugs to sleep with, noise-cancelling headphones to work with and even sleeping in a different room - none of which have been effective in managing the sound. I am particularly concerned as to how I will deal with this when working night shifts and having to sleep during the day.nnCleanliness on move-in:nnOn Saturday, I had briefly mentioned to Adam that there were a few items left behind in the master bathroom (i.e Drano, toilet bowel cleaner, a toilet bowl brush and plunger). Unfortunately when moving around the apartment a bit more we were disappointed to see that in addition to the cabinets under the sink in the bathroom, the majority of the cabinets in the kitchens were also quite dirty, left with food residue and stains. What was especially discouraging was when attempting the use the washing machine we noticed a rim of what appears to be black mold.nnI understand it might be challenging to get a cleaning crew in now that I have moved some of my furniture into the apartment but I wonder if it would be possible to have the rim around the washing machine either cleaned or replaced as we were unable to clean it off the mold ourselves.nnUnresponsiveness to maintenance request:nnThank you for your message. The sink works well and I appreciate Carl's help. As I mentioned in my note I had made this request prior to you being away last week (on August 28th) and actually before then I had sent a message to Adam back on July 17th about the sink. I would still like to know if I will be considered for a rent reimbursement check? 3-8 weeks without any communication was quite a bit longer than the 24-hour service response guarantee.

I loved my apartment and building owner but, with Equity as a property manager, I was unable to renew my lease after a year. Equity's employees are unprofessional and unresponsive. Two of the most remarkable experiences are (1) the fact that I lived without a working smoke detector for 6 months due to their unresponsiveness and negligence (2) I had water leak in my apartment for two days before it was stopped and then it took a week for someone to come check for mold even though I was assured they would come after two days. I'd like to say that they were at least pleasant individuals to work with, but they were demeaning and abusive to young renters. It is not worth your health and safety to rent from a property managed by this company!

My wife and I have had an extremely positive experience with Equity Real Estate. The administrative staff is kind and courteous when we call, and our building manager, Dave, has been extremely responsive when there have been any maintenance needs.nnMy wife has lived in our current apartment for close to 8 years and we can't recommend Equity Real Estate enough!

I am not/have not been a tenant, but the interactions I had with this place trying to be one was awful. I was searching for a new apartment and repeatedly got emails suggesting their listing in Swisshelm Park. I called the same day, got a call back 2 days later (2nd week of June) saying that the unit wasn't ready to view and to call back in about 10 days, also that they wanted it rented no later than July 1st after I said I was looking to move mid-July. I called every single day for a week after the 10 days he estimated it would take to repair the unit, left voicemails, sent an email, and even talked to the receptionist who told me they only have 1 leasing agent (whose name I have still never gotten). It's now July 3, 2 weeks after I was told to call, 2 days after the latest they wanted it rented and I STILL have not heard back from anyone. Thankfully, I found a great place elsewhere. There is also a for sale sign on the building, I'm guessing they aren't putting the effort in to rent the unit until the building sells.

Unprofessional SCAM ARTISTS. Secretive and reluctant to give owners information as they request it. Staff is more or less family and dislikes receiving phone calls. Computer illiterate operation. Does not keep track of client concerns and argues to intimidate people so they stop asking for service. Jerry RUDE Jenny INEPT Dave LAZY