Ulta Beauty

I've been to this Ulta twice in the last month and I must say they have a great selection of products, the store is clean, and for the most part, the employees are friendly. I typically shop online then pick up in store because I need the product right away. Tonight I was in to pick up an online order and found something better in store; so I wanted to exchange what I'd purchased online for the one I found in store. When I got to the counter the manager was helping me. When I shared what I wanted to do, she told me to just not pick up the online order and it would be cancelled (never used the word refunded) in a couple of days. I thought that was weird but said okay and just bought the new product because she obviously didn't want to do what I was asking. I got in my car and looked at the policy and it turns out that it's really 5 days before the order is cancelled. Hopefully there is anything else to be aware of like not being able to order online again, etc. Luckily, I don't need the money right now, but what if I did need the exchange right away so that I could purchase something different? It shouldn't be that difficult a task to exchange a product that has never been used for a more expensive one. I expected her to say we can absolutely do that for you and you'll just pay the difference, but that didn't happen. I know there are much bigger things going on in the world, but as someone who is in customer service, I expected more, especially from a manager.

I decided to drastically change my hair color so I made an appt with Ulta. My hair is just as bright and colorful as I had hoped for and despite starting off as a dark brunette my hair came out almost just as healthy as before the lightening process. I had a long but wonderful experience and Colleen did an amazing job making sure my color was perfect before we were done. Loving my new look!

good customer service. i was helped by Amy on the floor. she was friendly and helpful. i was pretty much in and out but overall a good experience here.

Daughter ordered things for herself with gift card from birthday and she had no problem with the whole order online and Curbside pick up.....that is what I appreciate

Ulta Beauty was an experience, got what I needed and with great help from Elysia in Lacey Washington, very social and helpful, gave her best word for each item I had questions about, couldn’t ask for a better experience, 5 stars would recommend you ask for Elysia when shopping at Ulta Beauty in Lacey Washington!!