K Line Plumbing

This is Robert at K-Line Plumbing. In my defense I am responding to the post by Mr. George McNeil. I never committed to any service call at his house. He has made a claim about me because I refused service to his house. He has taken this personally and went below the belt. I am a professional who serves high-end residential houses for the home owners. I am a business man who needs to protect himself. I police myself and reserve the right to refuse service to the wrong people. I am interested in succeeding in over 30 years of service and repairs for homeowners. I will do good work and you can trust and depend on me.nSincerelynRobert @ K-Line

Stay away from K line Plumbing. They over charge and do not do work as agreed upon!nnMy mother and I hired K line plumbing to dig up and replace a frost free hydrant, and install a shut off valve and access riser on a PVC water line. Friday evening K Line can out looked at it gave me a price on the hydrant ($147) and valve($53) and said it shouldn’t cost too much after that to get the work done then he left. We started to dig out the hydrant that evening, it was ½ dug out when K line came back out the next morning. (We are slow diggers as mom has MS and I have R.A.) and then he had to leave almost immediately for some reason. So we kept digging. By the time they came back by that evening the hydrant was completely dug out and he said he would come by in the morning to put the hydrant on. He never even dug one shovel full of dirt but no big deal we figured it would save a bit of money.nnThe morning of the third day he brought out this huge 2 foot assembly of plumbing parts and the hydrant. He installed them in 15 minutes and we immediately noticed the hydrant was way too tall, 4.5’ above ground. When we questioned it, K line said it would be a week or two before he could get a shorter one and he needed to be paid before he could get it. This set off all sorts of alarm bells as he hadn’t even filled in the hole. Right after that he said he had to go and would be back later and left. We called him and asked what we owed and that is when we got a huge sticker shock $500+ for this job. We asked for the itemized bill. We were charged for diagnosing a problem when there was no problem to diagnose, we knew we wanted the hydrant replaced, we were charged for material pickup and delivery from a town 60 miles away when the parts were available locally and K line is a local company. He used very expensive bass parts where PVC parts would have been beyond adequate. On top of all of that he charged for 2.5 hours of labor at $95 an hour when he didn’t even do 30 minutes of work on this job. When questioned about it he just kept saying he was a master plumber and worth that kind of pay. We told him if he would have done the work (Dug out the Hydrant, replaced, and back filled the hole) we would have no problem paying this amount or more but We weren’t going to pay for work he didn’t do He agreed to only charge $115 for labor and $270 for parts. Still outrageous for what he did but we paid it to save the hassle of small claims court. We ended up filling in the hole and using the hydrant as is. We should have taken off the parts he put on and refused to pay but we didn’t, now I am posting this as a warning to other who may consider using K lines services.

Far and away the worst service experience I have ever had. Called him yesterday to make arrangements to have a toilet worked on; after committing to do the job he changed his mind and decided that he wasn't going to come out at all. Normally I wouldn't have a problem with this but he did not call and say he wasn't coming and I only found out that he wasn't coming out when I followed up with him. Do no use Robert Kline as a plumber!!!

Wow! After waiting all day to hear back from 2 other companies, I made a desperate phone call at 4:30 pm on a Friday to K-Line. When I got the voicemail I decided not to leave a message; I assumed I would have to wait until Monday to have someone fix the broken pipe under my kitchen sink.nImagine my surprise when Robert from K-Line called me back to apologize for missing my call! I explained my situation and he offered to come first thing Saturday morning.nPromptly at 9am he rang our doorbell- he looked over the problem, made a parts run and returned (as promised) to fix the problem.nI appreciate K-Line's prompt and professional service- even on the weekend.nThank you! You will have my business again!

We called at 11am for help with a plugged drain and Robert was there in less than 2 hours and fixed the problem in a very short time and charged a very reasonable price. I will use them if I ever need plumbing help again.