Brianwood Apartments

Dog's excrement is all around even in the sidewalk, outside the windows, next to the sliding doors, it smells!nAlso in the parking lot everytime I park and get of my car I step on one,nWe have letting you know and do nothing about it.nI suggest you to clean that up or at least install cameras to check who's not cleaning after their dogs.

TL;DR Don’t rent from Brianwood Apartments or Bentley Apartments unless you’re looking to get scammednnNever thought I’d have occasion to write a negative review on Facebook, but my girlfriend and I have been dealt an incredibly underhanded blow thanks to Brianwood Apartments and Bentley Apartments. We signed a lease several weeks ago for one of their units in the Valley, but seeing as they only have an office at their complex in Airway Heights, we were first given a tour of a 2 bedroom/2 bathroom apartment at the latter. Bella, our guide who was perfectly gregarious at first, assured us that the actual place we’d be moving into would look exactly the same as the one she showed us - two large closets in the master bedroom, two bathrooms with full tubs, a dual counter kitchen, a spacious living room, and a small dining area with sliding windows. There would be a patio overlooking a quiet patch of grass, updated appliances, and covered parking. It looked terrific, and we decided we wanted to live there. We ended up signing the lease a few days later and dropping a $250 holding fee for, as they put it, “just in case you have to back out of the lease.” Fast forward to yesterday, when we go look at the place ahead of moving this Friday. The maintenance guy explained to us on the way in that all units on the first floor were “handicapped-friendly,” which became apparent the second we stepped through the door - the living room was far smaller than the one we’d seen, the patio became an exposed patch of concrete not 30 feet from the street, the kitchen was a completely different setup and the sliding windows replaced with a single rectangular pane, one bathroom had a stool connected to the back of the tub and the other one only had a shower with a seat in it (as well as the sink being OUTSIDE the bathroom), both the master and spare bedrooms were considerably tinier, there was only one closet that was also more cramped than we were led to believe, all the appliances had clearly been there for quite a while, and there wasn’t an awning in sight in the parking lot. Naturally, we were slightly displeased (read: blind with rage). After discussing our options with our friend and my girlfriend’s mom, both of whom had tagged along, we determined that this was unacceptable and contacted the office to voice our disappointment in them for pulling this obvious bait-and-switch. They informed us that we would not receive our money back...I assure you, good Googlers, that we were only backing out because Bella specifically and Bentley Apartments by proxy LIED TO US AND SOLD US A FALSE PROMISE, not because we didn’t want to live in the apartment we believed we were getting. Beyond screwing us over, I find it in exceedingly poor taste for them to scam us instead of offering the place to someone with disabilities who could actually benefit from the features therein. It really is a perfect spot for someone who has mobility issues or is elderly; for two able-bodied people in their late 20s who thought the apartment would look a certain way and found this to be wholly untrue, it was an insult on several levels. Shame on you, Bentley Apartments! If you’re looking for housing in Spokane, look anywhere else!