H & R Complete Inc

They were the best price, showed up when they said they would and got the job done.nnThe guy accidentally broke the lid of my septic tank but they showed up the next day with a new lid, no questions asked. Innwould definitely recommend these folks.

Great and fast service. Scott knows his job and is prompt and fair. They are the only ones I will go to in the future. Thanks Scott.

I had a great experience with this company. We thought our septic was backed up due to our toilet not flushing properly and they were able to come out the same day to check it and also pump it since we were over due for it. I got 5 different quotes with H&R being the best value. Also all other companies would have taken 3 days to come out. We will always use this company for our septic needs. Thanks guys!

Herb and Scott came out during a heavy snow ant it done! Very happy with the quick response and resolution

The short story is that this company needs a different office manager, a different owner, and definitely more empathy for their customers. Our septic tank wouldn’t drain, so we couldn’t run water or flush our toilets. On the recommendation of a drain specialist, I called H and R Complete. It was a complete mistake. Please don’t reward this company for their utter incompetence. Call someone else.nnHere’s the full story:nnI called on a Friday and explained the problem to Michele, the office manager. She said she’d send out a crew on Tuesday between 8 and noon to pump the tank, diagnose the drainage problem and take steps to fix it. On Tuesday, I waited until 1 pm and no one showed up. I called and got a recording. I left a message and waited another hour. No call. I called back and Michele answered, then told me she FORGOT to put us on the schedule! Now I was mad, since I had made it clear to her that this was an urgent situation and I’d just wasted five days waiting for this repair crew.nnSo Michele got hold of one of their pumpers, Dave, who was en route to another job, and redirected him to our house. If all I needed was my tank pumped, I’d give them four stars - five for Dave, minus one for all that waiting, which wasn’t his fault. It was Michele’s fault. Dave was great, but he was alone and only equipped to pump the tank, which did not solve our problem. Now our problem was worse, not better, because now we were back to the starting point of trying to get people out to diagnose and fix the drainage issue. Dave said he would have the owner, Herb, call me to talk about fixing the issues. Herb didn’t call.nnThe next day, I called and, unfortunately, talked to Michele again, asking when Herb would contact me. She said “probably tomorrow”. Her attitude was basically that she had rectified her scheduling mistake by getting Dave out here to pump the tank. There was no sense whatsoever that she understood the urgency of the problem. We still couldn’t flush our toilets and we had to limit our water usage so we didn’t fill the tank up again before it was fixed. To underscore how little they cared, Herb finally did call, a FULL WEEK LATER. No apology, just left a message saying “This is Herb from H and R. Give me a call.” Um, no. Needless to say, we got another company to come out.nnTo add icing on the cake, they charged us $535 just to pump the tank, which is outrageously expensive, even after screwing us over the way they did. We are considering suing them, since they caused us at least six extra days of extreme inconvenience.