SERVPRO of Cedar City/Fillmore

Contracted ServPro in Cedar to do a water cleanup job in Parowan. I talked to Adam and he said that they would get someone out to get an estimate worked up. I talked to him a few days later and gave him the approval to get the work done. He said that he would have someone get started on it. I let him know that we would take care of the flooring part of the job. He agreed and I didn't think anything else about it. A WEEK later I'm talking to the Homeowner and they mention that ServPro still hasn't been out. They think they're coming out the next day. Another few days pass and I find out that there still hasn't been any work done. I called up Adam and he tells me that they've been really busy. I understand being busy, but if you say you're going to do a job then you do the job. If it turns out that you can't do the job, then you COMMUNICATE to the people involved. Adam told me in an "I don't care voice" that if he could get someone out there he would, otherwise I could get someone else to do the job. Thanks for making a bad situation worse by doing nothing then bailing on the job. I will NEVER recommend using ServPro of Cedar City.

They communicate well, are friendly, and do a good job. I couldn’t have asked for more!

What can I say about these gentleman! Everything was great! Fixed in a quick and timely manner. Very professional! Even came on Thanksgiving Night! And ad a plus they were a pleasure to talk to! I wouldn't recommend anyone else! Thank you all! Jay Morrison Aaron Tripp, and Gage Jennings! Adam Wilsonkeel went out of his way to make sure we had everything we need and that we were comfortable. He made a horrible situation into a splendid experience!

Adam did really great work on a restoration in my apartment. He was always courteous and made sure the work and his schedule met my needs and expectations.

I called about 8:30 in the morning, they were here 3 hours later...it is a 2.5 hour drive. In walked two women named Penny and Felicity. They greeted us courteously, asked about the damage, and PROMPTLY went to work. They were very kind, courteous, KNOWLEDGABLE, helpful, and above all, very interested in our feelings and concerns. They stuck to the task at hand, never wasting a moments time...unless we had a question. Then, they stopped and answered it to our satisfaction. When they left, we had all our questions answered and were completely satisfied in every respect with what came next. The next day, Penny stopped by again to make sure everything was fine and the drying process was going as planned. The next day, Austin came by and checked again. He determined that they would come back in two days and all would be dry and ready for repair. It was...Saturday, Penny came back and picked up all the equipment, again made VERY sure we were happy (we were) and went on to her next job. If I ever have another problem, they will be my first and ONLY call. I was in a highly customer service oriented business for over 40 years and I can say with NO HESITATION that these three people were tops in customer service and efficiency in their jobs. MR. Boss (whoever you are)...give them all a raise...especially Penny. She was AWESOME!