KC Home Services

Furnace stopped working in the middle of the day. Technician came out the same day to repair. Technician arrived early - imagine that!!! Completely explained what he was doing. It was a great experience.nnExcellent work. Very satisfied. Will absolutely use again....although I hope I don't need it

I was extremely happy with the service I got from the crew at KC Home Services. Finn and Mike did the repair work - they were thoroughly professional and efficient and exceeded my expectations, actually doing a couple of things above and beyond the basic requirements. Virginia and Lia made scheduling and keeping me informed about when to expect the team to show up a breeze. I would highly recommend this family owned business, a pleasure to work with on all levels!

And absolute great company the dispatcher Virginia called me within 10 minutes of asking for an estimate. A gentleman by the name of Brooks came out to my home was 10 minutes early. Brooks was professional and friendly. As well as Virginia explaining to me how the process is to happen I will be using them again for any and all my heating and cooling needs. Outstanding job and an outstanding company way to go everyone!

Just as the first autumn cold snap hit, THAT’S when the heating failed to respond. When we set the thermostat to call for heat, we could hear the furnace start warming up. A couple of minutes later the blower came on … and then it all shut down. We tried several times, but no luck.nnUnfortunately, we had very little experience with heating/air conditioning firms, but after talking with a knowledgeable friend, we got a strong recommendation — call Brooks Robertson at KC Home Services.nnBrooks came by the next morning, opened the furnace up … and found a 20+ year old system riddled with corrosion and looking in every way like it was on its last legs. His recommendation: If we wanted reliable heating (and cooling) for years to come, retire the old system and install a new one. Fixing “the old jalopy,” while a lot cheaper in the short run, wouldn’t get us much additional mileage.nnBrooks gave us estimates on two new systems, one more energy-efficient but also more expensive than the other. Together, we went over our utility bills and it became obvious that the more efficient system would take many years to pay for itself in lower bills. We chose the less expensive, but less efficient option.nnAfter Brooks left, a couple of other guys showed up that same afternoon to remove the old furnace. It was messy work, but when they were done, they left the place spic and span. Unfortunately, that was on a Friday, and although the outside temperatures warmed up a little, we spent the weekend in sweaters and extra socks. But bright and early on Monday, Morgan Kang and an apprentice, Brandon, showed up with a new furnace. They worked all day, and that evening we had a nice warm house. The next day Morgan and Brandon came back and finished the job, hooking up the air conditioning’s outside equipment, a noticeably larger, more robust condenser unit than the old one.nnBrooks, Morgan and their team clearly knew what they were doing. Solid professionals, and not just in a technical sense. They explained everything clearly, patiently and politely. Throughout the process, we also heard several times from Virginia in the office. She’d check — even into the early evening — to make sure everything was going well, and she unfailingly sent us emails and texts to let us know who’d be coming and when we could expect them. It was another mark of professionalism and customer care that’s not just lip service. We’re not expecting any more trouble, but next time we might need some help, KC Home Services is the company we’ll surely call.

My experience with KC Home Services and, specifically, Virginia, Finn and Mike was EXCELLENT. Virginia was extremely responsive and followed up with me to ensure I was taken care of. Finn and Mike came out at no charge to review some work, which had been improperly performed, and fixed the problem (re: my dishwasher) quickly and even performed an additional safety check of the residence. I would recommend KC Home Services 100%, I was extremely impressed with their service and professionalism.