Massage Envy

Great place for a massage but scheduling can be a struggle.

just had my first massage with Kenedy and he was wonderful.

I have been charged on my card for over 30 months. When I wanted to cancel my membership, because I just recently became a mom and don't see myself getting out to get a massage any time soon, I was told I'm not getting any refund! The best they can do is give me 2 months to use up my 30× massages. I told the manager I simply wouldn't be able to do that with a newborn and a full time job. No I do not wish to freeze my account, I want a refund. I did try make a massage appointments, buy had no luck with time that would work for me. You guys took my money, but did not provide any services, that is stealing! I am very upset....horrible company.

Just cancelled my Massage Envy membership in Mill Creek. I loved my massage therapist, and I've been a member since 2014. I was treated so poorly today over a simple miscommunication over a scheduling issue. I'd suggest people cancel their membership too if this how they treat their members. Businesses should appreciate their clients. I have been a loyal client for many years. Looking for other options. My pain level is high and l didn't need this today. Staff is generally nice, but today who l talked to (Jason) was very rude and making accusations toward me that were not true. This is not how you treat people or do business. I volunteer with the City of Mill Creek and am active in my community. I have suggested many times people go here. I won't be anymore.

Not even one star. I have a membership with Envy Massage Mill Creek, they are charging on my card from 4 months and never provide me a any service. When I blocked my card for Envy Massage they told me we will charge you if we don't provide you a service and that is our responsibility to come and make a appointment. Now I am asking them to schedule me a appointment so they tell me I have a past due I have to pay that first. Please keep in your mind that I was get charging from last three months for nothing.nNow I will report to a Washington Consumer department and BBB plus all social media.nDon't sign up Envy Massage Membership.