Russell's Heating & Air

Called this company to reconnect my air duct and install a smart thermostat. Came and gave a quote if $200 for both. The guy wanted to move my thermostat to another wall starting that it would be too difficult to install the thermostat where the other currently installed thermostat is at due to the new thermostat needing a power wire. I asked the guy why would it be difficult if there is wires currently there which I would assume would make it possible to fish the power wire through. His response was well there too many obstacles in the wall to fish the wire through. I asked him how did he know if he didn’t attempt to or even look at how the wires ran through, his response? “Well that will take over 5 hours and we won’t do that” I thought, is that how you talk to your customers who are looking for help and are just asking questions to better understand? So I told him to not install the thermostat since the new location would not be ideal to measure the right temperature of the house. He charged me $100 to fix my air duct, used a couple of inexpensive braces and some tape, took him about 7 min to complete. So this guy charged me an hour of labor for 7 min worth of work. I normally wouldn’t mind paying for a job regardless of the price but after he was done so quick and thinking about the layout of the house, I figured out why he didn’t want to fish the wires and instead relocate the thermostat. He just wanted to drill through my wall to make the installation as fast as possible instead of considering the customers wishes. Never again would I call in this company or recommend them to anyone, my impression of them is that they are lazy, want the fastest and most laziest way to complete a job instead of doing quality work and already attempt to try to make the customer happy. Pictures below are the 7 min job they charged me $99 for.

Tech was on time very quick with repair work. I’ve been dealing with this company since many years I’m very happy to their work. Extremely polite and best company I know to deal with

Once again we received great service from Russell's. Matt was here in a timely manner, very professional, and was well informed of all the service done to our unit previously. I appreciate the call just prior to the tech's arrival too. Russell's has proven to be a very professional company and we have enjoyed our relationship through the years.

Very friendly and efficient. And answered all my questions. I would and do recommend Russel's. THANKS

Russell's did an outstanding job getting cool air to our Ballroom in our business. Unfortunately, was asked for a bid for another part of our building several times and didn't receive a call back or a bid. If they didn't want the job we would have liked to have known. In any case, it is our hope that we'll be able to use them and have better communication in the future. We enjoy doing business with them.