Soboba Casino

So I've been to Saboba quite a few times in this past year. Probably spent about a good $10,00.00 there since I started going. Good times and experiences even with my losses. So last night my husband is playing a card game (also a game he has never played before) apparently 3 hands ago the dealer dealt a hand and won but paid my husband instead of collecting his chips. So mind you he nor I even know. The dealer continues to deal we haven't been informed that there was a mistake yet. The floor attendant comes over to our table. Let me go back a little through the day the floor man was watching my husband and I for whatever reason. I would go to the bar and get a drink for my husband, I was not drinking due to the fact I am pregnant. As I come back to the table I can see the floor attendant staring at my husband for whatever reason. This happened as the day progresses. So finally the floor comes over to the table and says that we owe the casino $180.00 for a hand he lost 3 hands ago. My husband asks the floor attendant what does he mean and what is going on. The floor attendant begins to tell my husband you owe us x amount of dollars and you have to give it to us or we are going to escort you out and you can never come back. My husband is confused of why he is being talked to and treated with such disrespect. We ask the floor attendant if we may see the tapes back to more understand the situation and see the mistakes being made, and his response is they won't even show me. So basically your dealer made a mistake and we are not even allowed the decency to play the tape over. All of the security footage you must have and you can not show us. I am very disappointed in this Casino and it's staff. If you go to this Casino be careful and pay a lot of attention to thee games you play. I understand everyone makes mistakes but this was handled in a very rude and bad manner. They will have many customers but we will forever be customers with a not so great experience and no recommendation to anyone to spend their hard earned money to get treated like this. Major disappointment from Casino lovers ud83dude12

Popped in to check out the new Soboba. It is undeniably beautiful! My only concern was how crowded it was. How does one socially distance when people are literally running into you? I left after 20 minutes because I was afraid. They should limit the amount of customers in the building. The 99 cent store does it, why wouldn't Soboba? I guess it's all about the money.

Went there for the day. Machine's were not good to me at all..ud83dude14 Now a few of the people next to me. Had their best luck, of the day!!nWas very crowded also...nnShout out to the rest room attendant. She actually walked me over to the Cafe. Because I didn't know where it was at. Sorry, did not get her name. She offered! ud83dudc4d The restroom by the sports bar. The Cafe was excellent!!! Good Service, Shrimp Scampi,Humm so good....

Soboba finally let me win. The staff is awesome. The management is friendly and professional. Some but not all of the Security Guards are not professional & especially some of the women why do they act so hard knowing if they were on the street's they wouldn't act like that ( cowards) Thumbs up to all the Staff at Soboba. I'm very satisfied with the friendly atmosphere. ud83dudc4dud83dudc4dud83dudc4dud83dudc4d now the marketing department is not professional I filed a complaint & a grievance on them on October 29th, left numerous messages too the manager her name is Kate never once returned my calls. I would go in asking for the manager or Supervisor for marketing and it's ironic how everytime I would be told there not their. On November 29th I was told that they had been trying to reach me and I never answered, I have voicemail and not only that, not one call from Soboba was on my miss calls. Basically how they handle VIP gifts is unprofessional and I spend lots of money & I was told my free play is correct. Thumbs down to marketing ud83dudc4eud83dudc4eud83dudc4eud83dudc4eud83dudc4e. I Thank the slot manager for a Thank you, letter showing her appreciation. Follow Cameron [email protected]

The room was new and clean. Good mattress. 250 is kinda high in my opinion. The dinner special was 19.95 for steak and lobster. The food was pretty good but they charged me the 24.95. When I went back to ask why it was because I didn't show my and my wife's players card. No one asked. The breakfast was ok. I took 1200.00 for a 1 night stay. Played keno and other slots. Never hit a single thing. By far the tightest machines I've ever played. My wife playes mostly keno and never even hit a 5 spot with 800.00. I like the 5.00 minimum at the tables and dealers were very nice. The Jacuzzi was nice but could be hotter. Overall the casino is clean and pretty nice. I don't expect to get rich but I don't expect to go through 1200.00 and be on the road at 10 am the next morning either. Im afraid it's 1 and done for us.