20/20 Plumbing & Heating, Inc. (ca)

My husband and I purchased a new build home November 2018. At the time there was no need for the A/C unit to be on. So come April when we began to use it I knew something was wrong when it took over 5 hours at night to cool my home 2 degrees. I called as we were still under warranty. They sent someone out and I was told by the technician that they forgot to charge my unit with refrigerant and that was my issue so they charged it up and went on their way. Fast forward to this April and again the same issue. I now called an outside company to get a straight forward and honest answer. I was told that upon final inspection from the city the unit is required to be at full charge. There should NEVER be a need for a refrigerant charge unless there is a leak. So back in April of 2019 they should have fixed the unit and found out where and why it was leaking. None of which was done. The technician was at my home for maybe 15min and never came inside my home. The company that I called told me that the job would take approximately 6 hours to complete and to get me up and running but that since this was a builder issue under warranty I should contact them (there are still good honest people out there!). I contacted 20/20 on the 3rd of the month and was told that it would take 2 weeks to find out where the leak was. I was then told that same day by my technician that it would only take 10 days and then a sentence later he said well we should be able to see in about 2 days. I called the reputable A/C company and asked if this sounded correct. He told me absolutely not and that what he was saying about it taking 2 weeks to do, should in reality take 2 hours. Filling the lines with nitrogen and then attaching the gauge and seeing where the pressure is dropping. I then went out and questioned what was being told to me and let the technician and the office know that the way they were doing business was disgusting. I let them know that to leave my family of 5 without air in the middle of August was unacceptable and that their time frame wasn’t going to work for me. I was told a supervisor would contact me (which never took place). I did the foot work to call and schedule for 3 days later to get someone here. My home consistently stayed around 88 degrees. Getting as warm as 93 degrees and as low as 81 degrees at 3am. I expressed my concern for my youngest daughter who has severe asthma and has been hospitalized several times before for being in too warm of an environment. None of which seemed to phase any of the workers. I will say our technician was very pleasant to interact with however when you work for a poor quality company with higher ups who only care about their own pockets that leaves little room for customer satisfaction. Brittany in the office is very rude and only desires to get you off the phone. I was told on 2 separate occasions by Brittany that she would have a supervisor call me and no one ever called. I was also told repeatedly by Brittany that there was nothing she could do to speedy the process from 2 weeks to something more reasonable. It’s only because of my persistence that things got done faster (something that is never pleasant on a consumers end). At the time that our technician pressurized the lines with nitrogen he said it appeared to him to be the coil that was the issue. I was told that he will come back and read the pressure in 3 days. He did in fact come back and in fact the coil had lost 200lbs of pressure in just 3 days. I asked how long it would take to fix this and he said probably a week!!!! So you mean to tell me that a big commercial contractor who does nothing but install for big builders doesn’t have a coil to replace in my unit?? Nope it needs to be ordered! Why this wasn’t done 3 days ago when that’s what was suspected is beyond me. Thankfully he refitted the two lines and filled them back up with refrigerant so it can work for the meantime. All the while I will have refrigerant leaking into the attic of my home once again until the part comes in and they schedule to have someone come out.

One of the best companies to work for.nThey provide the employee with all and the best benefits that an employee could ask for. They have work all year round.

Don Carlos did an excellent job moving our AC unit so we could have our pool contractor get their Bobcat into the back yard. He was on time and got the job done quickly.nnI will use 20 20 from now on.

I am a superintedent for a home builder & I have to say this plumbing company cares about their builders & homeowners. Quality is top notch & service is beyond amazing. They always answer their phone & give the time. Can't thank this company enough for the work they do. 11/10 truly!nnSpecial shout out to Emiliano & Erick

Said hed call me on a job and never did very poor communication would never recommend trying to work for them they will never call you back even though they say they will