Map
Detailed Information
- Place Types Hardware store
- Address 12775 Reservoir Ave, Chino, CA 91710, USA
- Coordinate 34.0213304,-117.7298744
- Website http://www.kingstonbrass.com/
- Rating 3.9
- Compound Code 27CC+G3 Chino, CA, USA
Openning hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
This is the second time I've needed parts from Kingston brass for items I've purchased from them, and each time I was able to get a hold of a customer service representative online and promptly get the parts I need.nnAs a real estate investor, I'm mindful of the bottom line. We never buy the cheapest stuff, but generally avoid the top of the line items because we're usually either flipping homes or putting the items in our rentals.nnI've LITERALLY purchased dozens of their kitchen and bathroom fixtures.nnThe fact that you can even get parts should be enough to make you want to buy Kingston brass... But that they have customer service representatives based in the USA who really reply within a day or so...5 star worthy!
Michael from the warrantee department went far beyond expectations. We needed a tiny diverter valve, so he not only sent me one on warrantee, but sent me another when I had to tell him the first one was delivered to our cabin in the U. S.which , we cannot visit during Covid Happy in Canada, and no longer washing my hair with a bucket.
Super great people working in the warehouse and docks great service
I have to brag on Kingston Brass for a minute. Not only are the quality of their products superior for the price, but their customer service is incredible.nnWe just moved into a home built in the late 90's, that has cheap fixtures throughout. I decided to change over from the builder grade Delta bathroom faucet to the Kingston Brass one I bought, and as they aren't the same brand, the copper supply pipe was too short for the new one.nnSo, I contacted Kingston Brass via facebook messenger and got a super friendly response, with a suggestion for a universal faucet to buy... But then they also asked me to hold tight until today to see if they could find a random adapter in the warehouse.nnKingston Brass literally sent someone into the warehouse today to hunt down an adapter and send it to me. I will never buy another fixture from any other company ever again. I love Kingston Brass. They are everything I wish all companies were.
You better hope and pray they send you the right stuff. We ordered a dozen faucets, and some of them had wrong pieces. We bought them several months ago, as we remodel rooms in our hotel, we pull them out. Well, they don't make it easy. You have to send them photos, and receipts. Complete nightmare. So, they send us the wrong parts, and we have to jump through hoops to fix it. Now I have to dig through months and months of receipts. Won't be doing business with them again! Incompetent!!!!!
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