Subway

I absolutely LOVED the two ladies who were working when I came in yesterday. They were both super friendly and so sweet. My sandwich was delicious (as always), but I find a friendly atmosphere somehow makes the food taste better. I wish I would have gotten their names so I could give a shout out, but I will be returning to this subway next time I'm craving a sandwich...or a cookie...those raspberry cheesecake cookies are absolute heaven.

Been going here for past 2 years i've had no problems great service & atmosphere the employees are very very nice all in all excellent yeah getting to it is a little tricky but worth it

Of course it was Contact-Free delivery.nnI ordered from Subway located at 1901 South 72ND Street when staying at the Holiday Inn Express on South Hosmer Street, while in Tacoma on business.nnDelivery was through GrubHub and it the food came fast and was and extremely tasty.nnI had the Deluxe Turkey Sub and some cookies.nIt was all wonderful!

I work at the store right next door, and I just got off of work and mobile-ordered my sandwich (I have to mobile order because some of the employees say the coupons don’t apply, while other employees say they do, and the app automatically applies deals for me). I was told my order would be ready at 9:15 pm, which was about 15 minutes later. I didn’t mind the wait, as I figured they would be busy. When my order was supposedly done, I walk over only to find their lobby swamped with customers, and only two female workers behind the counter. No problem, I waited until there was a chance to let them know I was picking up an order. When I told them, they spent several minutes even trying to find my order receipt.nnMore people walked in, most of whom also mobile-ordered. Within that time, I saw several people go to the restroom (though I guess they weren’t supposed to due to the pandemic) and one worker told them not to go in the restroom anymore, because there was a sign on the door that said so. The customer apologized several times and said he didn’t see the sign, but the worker kept saying there was a sign on the door. Shortly thereafter the customer and his friend left without ordering, probably due to the berating of the worker and because of the long wait time. Meanwhile, it’s after 9:45 pm before I get my nearly $10 sandwich (30 minutes after it was supposed to be done, and about 45 minutes after I initially ordered it). That was only after another person who had mobile-ordered and came in after I did, got their sandwiches (one of which I guess had to be remade and condiments scraped off because it hadn’t been made correctly).nnI didn’t complain or say anything to the workers, because I’ve done years of food and customer service, and I’ve been on the other side when you’re short-staffed and insanely busy, and it’s an immensely trying time. However, another man who mobile-ordered and came in after I did, was frustrated because he had been waiting awhile for his food, and was trying to ask what the point of mobile-ordering was if you end up waiting 30 minutes or longer after the initial mobile wait time to get your food? Especially if you end up getting food only after those who walk in and order in the store and leave within 10 minutes? I didn’t say anything but I’m inclined to ask the same thing. One of the workers heard him ask this and got all defensive, saying, “well can’t you see how busy we are up in here!? Don’t be rude!” I could understand waiting to make a mobile if the customers who ordered it aren’t there yet, but if they’ve politely told you their name and are there waiting, wouldn’t you make their food, and in the order of how the orders came in, or work the orders in with the routine of those ordering in person?nnI also get being immensely busy and under-staffed, but 45 minutes for one sandwich I paid $10 for ahead of the line is a bit ridiculous, and you’re going to be rude to the other customer who came in after me and had been waiting about half an hour for his sandwich?? The two stars is because I understand the circumstances and I didn’t have to rush off anywhere else or clock back on at work, but for the most part the experience at this store was less than decent, and most of the other experiences (not all, but most) at this store have also been frustrating. I wouldn’t even come back if it wasn’t next door to my store and (usually!) a relatively quick bite to eat when I’m tired after work or need a convenient food stop that isn’t greasy. When I finally got home about an hour later from when I got off of work and ordered, the sandwich was missing an ingredient on it. If you’re going to make me wait a lengthy amount of time for a sandwich, please just make it right. I’m glad it wasn’t a key ingredient, like the meat, cheese, or guac I paid $1.50 for, but still, you know? But at that point, I just wanted to shower and eat after work, and was decidedly NOT running back to the store to wait AGAIN. They didn’t even offer a refund or a coupon for the wait time. This was so unacceptable.

Not bad. Pretty good meat ball marinara. Nice alternative.