Nichols Lumber & Hardware

Went there today for 20 2x8x18 I had to wait at least 45 minutes to an hour then when I looked at what they put on my truck the material was cracked, corners missing, and had 1 that was forked so I went inside to talk to a manager and asked her to look at what was put on my truck then another guy comes out and said she should not be out there and this is what I should take and don't I need blocking material and I said yes I do but I needed at least 7 rafters so then they were going to change some of them so the manager went back inside then when I was helping the driver take off the bad pieces when I noticed all the pieces in the middle were awful some were dark gray like they have been in the sun for a couple years the rest were so cracked I wouldn't even been able to use them for blocking when I asked the driver why did he put this on my truck he said this is what they said to get and he only works there so I went back inside and asked for the manager and he said what do I want that is the material they are going to give me and what do I expect and some other sales people said some smart remarks and he even told me to take off my mask so he could see my face to remember for later then I asked to talk to the owner which they said he wasn't there then I explained I have been doing business there for thirty years I know you are a salesman but please have some integrity and don't threaten me and why didn't he go see the material so he would see what I was talking about so then I got my refund I told them I could not believe the way I was treated by them and left.nnI'm posting this not only to make people aware but I'm hoping the owner will see this and investigates what happened and have people that are courteous possibly kind and not allow any employee stick awful material in the middle of your load for you to find when you get to your projectnINTEGRITYnI arrived about 11:30am there are camera's

Clearly Nichol's Lumber motive is profit. Which is unfortunate because I have made the switch from a big box store to shop local and ended up getting ripped off for unusable materials.nnWorked with the purchasing manager Rick Deen who guaranteed me a solution in person for there brittle/flaking birch and then ghosted me. I ended up having to go in person and he told me in the most condescending manner that it was me and not that and that he owes me nothing.nn(We do custom fabrications on the daily for some of the biggest musicians in the game and directly for the largest music festivals in the country - with out a doubt there's no issue with our experience or equipment)nnThis is what's wrong with small Business these days is they forget they are also the little guy and that us small players become there large contracts.nnIf you're looking for a place to pick up lumber that respects and values it's customers I can assure you this is not the place.nnThis place is not worth the hassle that comes along with it.

Its a very easy process to get your wood the longest you know exactly what you are buying. And even though; they are very busy, they expedite pretty fast. Great customer service.....

I don't understand this bad service .nI was order 3:20nThey bring 4:35nWorker say : one time helf and no more.nI called inside office holder. I don't know his name he is black gentleman. He is upset too. And passing closing and several guys watching and yelling.nI don't want to go anymore. They are my neighbors. But I am sad I get bad neighbor. Really bad.nI fixed my self merchandise. Now I have pain my back from they are parking lot.

My father placed an order for a pergola project. When my father arrived to pick up his order and load, he notice a number of issues with the order. The lumber wood was beaten, chipped, warped; out of an order 56 pieces, about 8 pieces were good. When addressing this to the office, a rep said, “ this wood adds character,” and another said, “we won’t replace the piece because it wood be too much work.”nAfter going back and forth, my father just asked for 4 10 ft 4x6 beams and 4 8ft 4x6 beams, and canceled the order.nLater, my father went to a different location for the lumber, the beams that were form Nichols were all not measured correctly. All the beams were cut incorrectly and short about 2 to 4 inches.nThis establishment was all a headache and horrible service, I have received better service from Home Depot.