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Gray Lumber Company

3800 6th Ave, Tacoma, WA 98406, USA

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Detailed Information

Place Types Hardware store
Address 3800 6th Ave, Tacoma, WA 98406, USA
Coordinate 47.255114,-122.48687
Website http://www.graylumber.com/
Rating 4.3
Compound Code 7G47+27 Tacoma, WA, USA

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Reviews

Brandy Bruzas (10/11/2020)

I was given the recommendation to go to Gray Lumber and we had never been before. They had the beams we needed and the fence wood. They shorted us 32 boards which is about 100$ worth. We noticed that after unloading them. We have our receipt. They unfortunately loaded the wood directly into our truck and there was a ton of it. This was in the evening so there was no way we would be able to count it until unloading. We trusted them to give us the correct amount we paid for. They won’t give us the wood now and want us to pay for more to finish the job. They also didn’t give us a call back and it’s been 4 days since our complaint. We have a job to finish and now can’t complete unless we tap back into our pocket books and shovel out more money because of their terrible customer service. Terrible service in general for not counting correctly in the first place and then not taking care of customers who are trying to set their mistake right. Danny was great at trying to help. I blame management completely.nWill never be back there after this project and we could have been faithful long term customers.

Duane Moss (07/23/2020)

Building a large deck, about 2k sqft. Needed some material for stringers that was left off of our original lumber pack. I hadn’t done business with Grey before so I thought we’d give it a shot because they were close. I called ahead to verify they had everything we needed. They said they had more than I needed. Sent my guy there to pick up. They gave him the wrong material after giving them a written list of what I needed. Note that material was more expensive than what I needed. I noticed, and called. The guy asked me not to judge them on it and laughed. He told me to come back and switch them out. This would have taken another hour of our time. So I was left paying more for material I didn’t need and then paid again to throw away excess. I hear good things about Grey. Unfortunately good was not my experience. My lumber yard takes care of me. Won’t be back.

Matthew Winningham (09/26/2020)

I cannot say enough good things about this place. A local lumber store with anything wood you would likely ever need, as well as carpentry tools, hardware, and supplies. I don't go here nearly often enough...but I, and you, should. I ❤ Wood!