Map
Detailed Information
- Place Types Plumber
- Address 2530 Zanella Way, Chico, CA 95928, USA
- Coordinate 39.713264,-121.792593
- Website http://www.wecareroyalaire.com/
- Rating 4.6
- Compound Code P674+8X Chico, CA, USA
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
Today, Thanksgiving Day, our neighbor in her 90's came for help. Her home was 50 degrees! Steven came out within an hour, found the problem, and restored her heat. Steven was very personable, polite, AND most of all wore a mask and booties. Thank you Steven for being kind to our elderly neighbor and for being careful about spreading Covid. We give you a 10 for sure! And think you should have a raise!! Jeanette, on Dayton Rd.
I had a great experience with Royal Aire. They had a cancellation earlier the day of my appointment and called to see if I’d like a technician to come out earlier. It worked out really well since it was supposed to be 110 that day! The technician, Omar, was prompt, professional, friendly and helpful. He performed a routine check up of our system, kept us informed as he progressed and made the whole process easy and informative. I would recommend Royal Aire.
So my AC unit is dripping underneath my house, the evap. pan has rusted through. When I noticed the dripping, I called Royal.nnThe person on the phone recommended that I sign up for their monthly plan, and have the system maintained, and to let the maintenance tech know the issue I was having. I took her advice.nnThe maintenance tech looked me in the eyes and told me the unit was not leaking when I asked. Next time I crawled under my house, it was still leaking, he didn't check. I called Royal to express my frustration. They sent out a senior tech, followed by a salesman.nnThe senior tech explained that the leak could not be fixed, and the salesman wanted me to buy a new unit. The salesman had to hand write a quote for me on a piece of printer paper that I provided my self.nnI called to cancel the monthly fee a couple months ago. My wife just told me I AM STILL BE CHARGED EVERY MONTH.nnGo ahead and do business with Royal, but I never will again. The nice folks at McClellan can at least email me an itemized estimate.
Quick, and timely service. However, when I called to inquire as to follow up for the status of verification of warranty on part that was replaced, I was informed I would receive a call back, but did not hear back from anyone. Even if they had to confirm they could not get the warranty to cover the replaced part, a call back as had been assured, would have been appreciated.
Met with Dan to get a new AC unit for a disabled Veteran. We were award a grant from the VA to pay for the unit. I passed on all the information needed so they can work with the VA directly.nNow 4 months later, they are threatening to place a disabled veteran in collections because they can't seem to get their act together.nThis has been a nightmare and now we are forced to take legal action to get this whole thing figured out.nTo any disabled Veterans: If you qualified for a grant and are looking to get a new Heating or AC unit. Please go with a different company who knows what they are doing and has worked with the Veterans before. This has been nothing but a HUGE nightmare for me and my family.
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