Ashby Lumber

Ashby has much better lumber selection than the big box stores, friendly and helpful staff, and the hardware we've needed for most projects. We try to vote with our dollars and support local businesses whenever possible and are thankful to have found Ashby. Highly recommend!

So we went to that place close by that was less expensive but the lines were long and no one to help cut so we bailed & went to Ashby Lumber, we walked in and were greeted. We got what we needed and we ordered our lumber to size and went outside, Got in car, drove around the corner and turned in our receipt sat in our car listening to music and then a forklift pulled up with our order. Winner!

Had a mostly great experience at Ashby last Sunday until heading outside to pick up my lumber order. One individual staff member in the yard area was inexplicably and aggressively rude. I won’t ever go back.

I've been to Ashby lumber a handful of times to buy some pine for furniture projects. This is the second time I've been burned by them. The first time was all their cross cuts were not straight, which messed up 2 projects and forced me to re-cut and re-design my 3rd project. This time Mathew overcharged me for my wood. I didn't bother to check my bill until after I got home, but I noticed that he ordered the pine cut in a illogical manner. For example, if I order 6 boards at 3 foot long, why would they charge me for six 4 foot boards, all cut at 3 foot instead of a 12 foot board cut three times + a 6 footer cut once? The latter method comes out cheaper because I'm not left with a bunch of short cuts and there are fewer cuts overall. All the boards there are 12+ feet long anyways. Also, I would like to choose my boards, which I wasn't given a chance to do so. Recalculating my bill it should have been about 20.00 cheaper. Seriously is it amateur hour at this place? I expect this from Home Depot, but I would expect a lumber yard to have their act together. Or is this actual store policy if they think they can get away with it? Do I actually need to be super specific when ordering cut wood? How assertive do I actually need to be. I'll be definitely having a word with the manager next time I am in there. This place is close to my house, which is great, but I'm willing to go out of my way to actually get proper service.

Our kitchen faucet finally died on a Saturday afternoon. We were eager to replace it as soon as possible and went to Ashby lumber to select a replacement. We decided to go to Ashby lumber because we are over 65 and we’re concerned about the crowds at Home Depot. When we purchased the faucet we were assured by the sales person that we could return that item as long as we did so in the original packaging. The next evening a plumber came to install the new faucet and upon opening the box reported that Ashby lumber had sold us a used one. I had to take time off from work to return the used faucet to Ashby lumber on Monday. Ashby Lumber refused to give me a refund for the used faucet. Exchange only even though they made a mistake. Ashby lumber at no time apologized for the inconvenience that I experienced in having to return to their store because they sold me a used item and for keeping me waiting close to two hours as they investigated how that could’ve happened.