Roto-Rooter

We hired Roto Rooter to come out and unclog our kitchen drain on December 30. It gets clogged once a year. Our previous plumber was not able to do the job. After Roto Rooter left, I had to wash some pots and pans in the sink. I was irritated, as we had just paid them nearly $250 to clear out the clog. The sink stopped up again. We called Roto Rooter and they eventually returned our call and promised to come out the next day. They postponed that appointment and again and again. We live 45 miles from Grants Pass, just outside Cave Junction. Roto Rooter treats us like it is a huge imposition to come deal with our kitchen drain. We will not call them in the future for this annual problem. UPDATE: they came 3 weeks later and finished unclogging the kitchen drain.

The lady that answered the phone was rude and treated me like I was dumb. The guy that came out lied about the service charge and said he couldn’t find the clean out when I told him right where it was. I will never use Roter Rooter again.

Horrible customer service. Very unprofessional. Kept telling us they would call us to schedule and didn’t. Then told us they were coming out “today” we took the day off and never called or came. Would never use them again. I will tell everyone about how bad they are. We have been waiting for weeks with no toilet in our upstairs.

I called 2 bussiness for a price quote. Roto Rooter customer service over the phone and in person was so helpful. They did a great job and the price compared to Hukill cannot be beat!

Never even returned my call, worthless, don’t waste your time